Dear Sir or Madam,

Do you hold a copy of the most recent railways "National Fares
Manual" (NFM 99)? If so, I request a copy under the Freedom of
Information Act as it does not seem to be readily available by any
other means - the National Rail website only has NFM 98.

Yours faithfully,

Ganesh Sittampalam

Dear Mr Sittampalam

The DfT doesn't have a copy of NfM 99- they're no longer published.

However, we believe ATOC is planning on releasing these as CD ROMs in future to a select audience (basically those who used to receive the printed versions). As I understand it this will be for a reasonable fee, but for full details please contact

Tony Ewers
Customer Relations Manager
ATOC
3rd Floor
40 Bernard Street
London
WC1N 1BY

And I have cc'd him on this email to assist you.

Hope that this helps, but if you are unhappy with the way the Department has handled your request or with the decisions made in relation to your request you may complain within two calendar months of the date of this letter by writing to me at the address (below). Please see attached details of the DfT’s complaints procedure and your right to complain to the Information Commissioner.

rgds

Michael Dollin
Fares Ticketing and Passenger Benefits Manager
Department for TransportGreat Minster House76 Marsham Street

London SW1P 4DR

Department for Transport Freedom of Information Appeals & Complaints Procedure You have the right to complain about the way in which your request for information was handled and/or about the decision not to disclose all or part of the information requested. In addition a complaint can be made that Department has not complied with its Freedom of Information Publication Scheme. Your appeal or complaint will be acknowledged and you will be advised of a target date by which to expect a response. Initially your complaint will be re-considered by the official who dealt with your request for information. If, after careful consideration, that official decides that his/her decision was correct, your appeal or complaint will automatically be referred to a senior forum who will conduct a further review. Any final decision concerning an appeal from a decision will be made by the Director General of Rail. You will be advised of the outcome of your complaint and if a decision is taken to disclose information originally withheld this will be done as soon as possible. If you are not content with the outcome of the review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s OfficeWycliffe HouseWater LaneWilmslowCheshireSK9 5AF

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Dear Mr Sittampalam

Have spoken with Tony when his email bounced.

The fares manuals will be available as a CD ROM from The Stationery Office- £14.95 incl postage.

www.tsoshop.co.uk

They're not available yet but are expected so in the neext few weeks. This will be for NfM 100, NfM 99 information can only be accessed through the www.nationalrail.co.uk journey planner

rgds

Michael Dollin

Michael Dollin
Manager Fares Ticketing and Passenger Benefits team,
Operations North and MML
DfT Rail
020 7944 4557

Zone 33, 3rd Floor
Great Minster House
76 Marsham Street,
London SW1P 4DR

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Dear Mr Dollin,

Thanks for the information. It's a shame that information that was
previously freely available on the web will now be charged for.

If you don't have the fares manual, how do you check that the TOC
price rises are within the appropriate limits? Or is that someone
else's job?

Regards,

Ganesh

back on 1st September.

In my absence please contact

Sally Delgado (for PAYG and RAFT) ext 5364
Caroline Blakey (TSA) on ext 4545
David Allsop (fares) on 4273.

rgds

Michael Dollin

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Dear Mr Sittampalam

In answer to your question, we have access to industry systems which hold fares data, and run a fares checking system that checks regulated fares 3 times a year (at each of the times when they change).

Hope this helps

rgds

Michael

Michael Dollin
Manager Fares Ticketing and Passenger Benefits team,
Operations North and MML
DfT Rail
020 7944 4557

Zone 33, 3rd Floor
Great Minster House
76 Marsham Street,
London SW1P 4DR

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Dear Michael,

Thanks for the clarification.

Regards,

Ganesh