Dear Sir or Madam,

I would like to know

1) on what date the Local Government Ombudsmen started to factor in
the likely cost of an investigation into their decision whether to
investigate a complaint or not? a copy of any internal documents on
this issue prepared by each office would be appreciated (the CLAE
is aware that the practice has been identified at the York Office);

2) the date the CLAE was made aware and factored the above issue
into both its strategic and operational risk registers;

3) the date the internal auditors were made aware, and copies of
all supporting documentation;

4) the date the CLAE audit committee were made aware, and copies of
all documents including any advice that cost could be used as a
factor not to investigate a complaint - as identified in any
statement of assurance;

5) the date the CLAE accounting officer signed the CLAE accounts in
the knowledge that complainants were being excluded from
investigations into maladministration by Council's on cost grounds

Yours faithfully,

Stuart Hardwicke CARRUTHERS

Dear Mr Carruthers

Our ref: CS/09/131

This is to acknowledge receipt of your request for information below. We will respond within the 20 working day target (which would be by 16 December 2009) or, if unable to do so, we will write to you again explaining why.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|

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Dear Mr Carruthers

Our ref: CS/09/131

I attach a letter in response to the request below.

Yours sincerely

Hilary Pook
Communications & Records Manager | DL: 020 7217 4734 |
Local Government Ombudsman's offfice | 10th Floor |
Millbank Tower | Millbank | London | SW1P 4QP |
www.lgo.org.uk |
|

show quoted sections