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making our countryside a better place for all
Carl Holmes made this Freedom of Information request to Department for Environment, Food and Rural Affairs
Response to this request is long overdue. By law, under all circumstances, Department for Environment, Food and Rural Affairs should have responded by now (details). You can complain by requesting an internal review.
From: Carl Holmes
14 November 2008
Dear Sir or Madam,
Please do more to encourage all uk farmers to make their land more
wildlife friendly like leaving set aside land or planting hedgrows
and trees and help farmers considering to go organic as this is the
wright way forward and we should be encouraging this great way of
farming
Yours faithfully,
Carl Holmes
From: Helpline, Defra (CCU)
Department for Environment, Food and Rural Affairs
14 November 2008
Thank you for your email. We have a target of replying to all emails
within 15 working days. If you need a reply before then, please call the
Defra Helpline on 08459 33 55 77.
Many thanks,
Customer Contact Unit
Department for Environment, Food and Rural Affairs (Defra)
This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform
the sender.
Whilst this email and associated attachments will have been checked
for known viruses whilst within Defra systems we can accept no
responsibility once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.
From: Carl Holmes
16 December 2008
Dear Helpline, Defra (CCU),
This request is currently overdue a response from Department for
Environment, Food and Rural Affairs. By law, the response had to be
prompt but no later than 15 December 2008 . under the Freedom of
Information Act you should have replied by now, and you are
breaking the law.
Yours sincerely,
Carl Holmes
From: Helpline, Defra (CCU)
Department for Environment, Food and Rural Affairs
16 December 2008
Thank you for your email.
If your enquiry seeks advice on irish pork, please follow the link to the
food standards agency [1]www.food.gov.uk who are responsible
for this issue. We have a target of replying to all emails within 15
working days.
If you need a reply before then, please call the Defra Helpline on 08459
33 55 77.
Many thanks,
Customer Contact Unit
Department for Environment, Food and Rural Affairs (Defra)
This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform
the sender.
Whilst this email and associated attachments will have been checked
for known viruses whilst within Defra systems we can accept no
responsibility once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.
References
Visible links
1. http://www.food.gov.uk/
Carl Holmes left an annotation (19 December 2008)
please respond back to me on this issue and where you stand thank you
From: Helpline, Defra (CCU)
Department for Environment, Food and Rural Affairs
2 January 2009
Dear Mr Holmes
I am very sorry that you had cause to complain about the lack of response to your question sent via the WhatDoTheyKnow website to Defra on 14 November about making our countryside a better place for all.
As your email was not asking for any information it was felt by Defra officials that it was not an FOI request but should be handled as "business as usual" correspondence. Defra has a target of replying to correspondence within 15 working days from the day after receipt. However, on occasions, for example due to the complicated nature of a case, it may not be possible to respond to each letter within the departmental targets. Where this is the case the correspondence will be responded to as quickly as possible.
Your email was received by us on 14 November - the clock for the 15 working days of receipt started on 17 November so our deadline for replying was 8 December. In order to ensure you received as full a reply as possible we did unfortunately miss our target deadline by a number of days and you received a reply on 18 December.
Once again I am very sorry that you did not receive as good a service as we aim for on this occasion and apologise for any inconvenience that this caused.
Regards
Jennifer Long
Customer Contact Unit
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Alex Skene left an annotation (16 December 2008)
You didn't actually ask for any recorded information from Defra, so the FOI laws don't apply.
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