Make and explore Freedom of Information requestsFollow this request
There are 2 people following this request
Act on what you've learnt
Similar requests
Profiteering from people on benefit.
To Postal Services Commission by Alvin Pritchard. 31 August 2009
Detailed performance figures: 1st and 2nd class mail
To Postal Services Commission by Conor McNally 10 April 2009
Universal service agreement
To Postal Services Commission by John Cross 5 June 2008
Legal advice sought or received in relation to Down Stream Access
To Postal Services Commission by P.Stanley 31 January 2011
Trade Unions
To Postal Services Commission by Ms Blackmann 10 February 2011
Annual Data Sets returned by Hackney LBC
To Postal Services Commission by Jed Keenan 23 May 2011
What is your freepost / Business Reply address ?
To Postal Services Commission by Barbara Whittle 18 January 2010
Why is the USPS Non-Compliant with the Paperwork Reduction Act?
To Postal Services Commission by HAL CARDIFF 23 October 2010
Rural postal routes
To Postal Services Commission by nova 26 June 2010
Legal Team Structure
To Postal Services Commission by Sarah Fuller 4 August 2010
Lost or Missing Original Post Office Saving Account Application Forms
Thomas Farrell made this Freedom of Information request to Postal Services Commission
Postal Services Commission did not have the information requested.
From: Thomas Farrell
13 February 2009
Dear Sir or Madam,
I am writing under the Freedom of Information Act 2000 to request
the number of original missing or lost Post Office Saving account
application forms sent via the Post Office to the Post Office
Financial Services.
Yours faithfully,
Tom Farrell
From: Thomas Farrell
13 February 2009
Dear Sir or Madam,
My Post Office (PO) Saving Account application form was lost in
transit between the PO and the Post Office Financial Services
(POFS). I have found out that if after 28 days the application form
has not arrived at the POFS they sent out a duplicate. There is no
intercommunication between the PO and POFS, no follow up, no
tacking carried out. The PO forward the application forms by
ordinary mail, as directed by the POFS, that means private and
confidential personal and banking details are not kept track of.
When asked they are 'too busy' and it is 'logistically impossible'
to track individual forms. The PO has the means i.e. special
delivery or courier bags for sensitive paperwork, which allow them
to be tracked. Why can't this or other similar system be used? The
present system is flawed. Fraud is at an all time high. The PO and
POFS have a duty of care to ensure my personal and banking details
are provided with adequate protection when in transit.
Yours sincerely,
Thomas Farrell
From: FOI
Postal Services Commission
27 February 2009
Dear Mr Farrell,
Thank you for your request, under the Freedom of Information Act 2000, for the number of missing or lost Post Office Saving Account application forms.
The information you request is not held by Postcomm. You may wish to contact Post Office Ltd who may be in a position to advise you. They can be contacted using an email form via the following link: http://www.postoffice.co.uk/portal/po/co...
If you are unhappy with the service you have received in relation to your request and wish to make a compliant or request a review of our decision, you should write to Postcomm's Director of Resources, Colin Sharples requesting an internal review. The contact address is the Postal Services Commission, Hercules House, Hercules Road, London, SE1 7DB; email [Postcomm request email].
If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the Information Commissioner's Office cannot make a decision unless you have exhausted the complaints procedure provided by Postcomm. The Information Commissioner can be contacted at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Yours sincerely,
Raj Dhunay
Information Manager
Postcomm - the independent regulator for postal services
Hercules House
6 Hercules Road
London
SE1 7DB
show quoted sections
From: FOI
Postal Services Commission
27 February 2009
Dear Mr Farrell,
Postcomm do not deal with compalints about Post Office Ltd. May I suggest that you contact Post Office Ltd's Customer Care team at [email address] or write to:
Post Office® Customer Care
FREEPOST
PO Box 740
Barnsley
S73 0ZJ
If you are unhappy with the service you have received in relation to your request and wish to make a compliant or request a review of our decision, you should write to Postcomm's Director of Resources, Colin Sharples requesting an internal review. The contact address is the Postal Services Commission, Hercules House, Hercules Road, London, SE1 7DB; email [Postcomm request email].
If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the Information Commissioner's Office cannot make a decision unless you have exhausted the complaints procedure provided by Postcomm. The Information Commissioner can be contacted at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Yours sincerely,
Raj Dhunay
Information Manager
Postcomm - the independent regulator for postal services Hercules House
6 Hercules Road
London
SE1 7DB
show quoted sections
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence