Lost Mail and complaints for the SA99 postcode area

Mr Bowen made this Freedom of Information request to Royal Mail Group Limited

The request was refused by Royal Mail Group Limited.

From: Mr Bowen

19 February 2010

Dear Royal Mail Group,
Can you please provide the following information under the freedom
of information act for each month in the past 5 years for the SA99
postcode area of Swansea and in particular to the DVLA.

1) The amount of undelivered & lost mail actually found within the
royal mails system destined for the above postcode.

2) The amount of alleged loss of mail intended for this postcode.

3) The amount of complaints received by phone, letter or email
regarding loss of mail to this postcode area.

4) Any known issues with postal delivery in this area.

5) Amount of staff disciplined as a result of conduct in this area.

6) Can you confirm the procedure for delivery of mail to the SA99
DVLA Centre.

7) Any issues that may affect delivery to this address whatsoever.

Yours faithfully,

Dave

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Royal Mail Group Limited

22 February 2010

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Dear Mr. Bowen

Thank you for your request for information received on 19/02/2010, which
we are considering under the Freedom of Information Act. Under the Act
you should expect a reply from us to be sent by 19/03/2010, which is
twenty working days from receipt of your request.

If for any reason we are unable to provide you with a full response within
that time, we will contact you explaining the reasons for this and giving
a revised date by which we will reply.

If in the mean time you have any questions or would like to contact us
about your request, please contact us by telephone 01252 806513 or
alternatively email or write to us at the address below. Please be
assured that we are giving this our attention and will get back to you
shortly.

Yours sincerely

Daniel Tulp
[1][Royal Mail Group request email]
Freedom of Information Unit
PO Box 341, ALDERSHOT, GU11 1WW

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in
England and Wales.
Registered number 4138203. Registered office at 100 Victoria Embankment,
LONDON, EC4Y 0HQ

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Royal Mail Group Limited

17 March 2010

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Dear Mr. Bowen
Please find attached a response to your recent Freedom of Information
request.

Yours Sincerely

Daniel Tulp
Freedom of Information Case Officer
[Royal Mail Group request email]

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in
England and Wales.
Registered number 4138203. Registered office at 100 Victoria Embankment,
LONDON, EC4Y 0HQ

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