Locations of real-time bus information at bus stops

Our Ref : 1002766968

Date : 20.01.2009

Mr T Betts

[FOI #6330 email]

Dear Mr Betts

Thank you for your request for information dated 18th January 2009 which
was received by Transport for London on 19th January 2009 concerning
Information at Bus Stops. This request will be dealt with under the terms
of the Freedom of Information Act 2000.

We will aim to deal with your request promptly and provide you with a
response by 13th February 2009.

If you are unhappy with the response you receive, you may wish to use our
complaints procedure by writing to Beverley Hall, Head of Customer
Services & Consultation, at the address above, stating your concerns.

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

Once again, thank you for taking the time to contact us.

Yours sincerely

Hayley James

Correspondence Support Manager (Policy)

LondonBuses Customer Services

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Thank you for your email. We can confirm that this has now been received.

For further information go to [1]www.tfl.gov.uk

 

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References

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1. about:blankwww.tfl.gov.uk

Our Ref: 1002766968/ST

Date: 18.02.2009

Dear Mr Betts

Thank you for your email received by Transport for London (TfL) on 18
January 2009, in which you asked for information on the location of bus
stops which are to get Countdown display screens. This request is being
dealt with under the terms of the Freedom of Information Act.

At present I am still investigating this and I hope to be able to give you
a response to your request as soon as possible. In the meantime, please
accept my apologies for the delay in replying.

If you are not satisfied with this response, please read the help-sheet
below entitled ‘Your Right to Appeal’

Thank you once again for your email and for your continued patience in
this matter.

Yours sincerely

Anne Sunyer
Head of Customer Services

Your Right to Appeal

Internal Review

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision.

The internal review will be conducted by someone other than the person who
made the original decision, in accordance with the complaints procedure
published on our website at [1]www.tfl.gov.uk/foi.

Requests for internal review should be addressed to:

Head of Information Access and Compliance

6^th Floor Windsor House

42 – 50

Victoria Street

London

SW1H 0TL

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website

[2]www.ico.gov.uk

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Our Ref: 1002766968/ABF

Date: 25 February 2009

Mr T Betts

[1][FOI #6330 email]

Dear Mr Betts

Provision of information in full

Thank you for your email received by Transport for London [TfL] on 27
January. You asked for information about the locations of all the bus
stops at which the next phase of Countdown will be installed.

Your request has been considered under the requirements of the Freedom of
Information Act [FOIA] and I can confirm that TfL does not hold the
information you require.

This is fundamentally because TfL is currently at the tendering stage for
the new Countdown system. The overall plan for this will see functionality
delivered over the period 2010 to 2012, given our budgets and options are
secured. Moreover, as this process is subject to EU tendering laws, we are
unable to release any further information at this stage.

Thank you once again for taking the time to write. If this is not the
information you are looking for, or if you are unable to access it for
some reason, please do not hesitate to contact me again. If you are not
satisfied with this response, please read the attached help-sheet entitled
‘Your Right to Appeal’.

Any copyright in the material provided with this response is owned by TfL
or one of its subsidiary companies unless otherwise stated. The disclosure
of information does not give the person or organisation who receives it an
automatic right to re-use it in a way that would infringe copyright (for
example, by making multiple copies, publishing and issuing copies to the
public). Brief extracts of the material may be reproduced under the fair
dealing provisions of the Copyright, Designs and Patents Act 1998
(sections 29 and 30) for the purposes of research for non-commercial
purposes, private study, criticism review and news reporting.

Yours sincerely

Anne Sunyer

Head of Customer Services

Your Right
to Appeal

Internal Review

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision.

The internal review will be conducted by someone other than the person who
made the original decision, in accordance with the complaints procedure
published on our website at [2]www.tfl.gov.uk/foi.

Requests for internal review should be addressed to:

Head of Information Access and Compliance

6^th Floor Windsor House

42 – 50

Victoria Street

London

SW1H 0TL

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website

[3]www.ico.gov.uk

References

Visible links
1. mailto:[FOI #6330 email]
2. http://www.tfl.gov.uk/foi
3. http://www.ico.gov.uk/