Dear Sir or Madam,

I would like to know,

a) how many findings of maladministration the local government
ombudsman has made against your council over the last 10 years.

b) how many findings of maladministration your council, either in
full or in part, has refused to accept.

c) how many findings of maladministration your council has accepted
but refused to comply, either in full or in part, with the local
government ombudsman's recommended remedy.

Yours faithfully,

A Johnson (Mrs)

Thank you for submitting a Freedom of Information request. Your email
has been forwarded to Legal and Democratic Services. We will endeavour
to respond within 20 working days and if we think the request requires
extra time then we will contact you and let you know.

If you have any queries then please contact 01227 862534 or 01227 862175
and ask for the officer dealing with Freedom of Information requests.

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Dear A Johnson

thank you for your recent request made under the Freedom of Information
Act concerning maladministration and the Ombudsman.

I can confirm that given the Ombudsman records there have been 3 cases
of maladministration against the city council in the last 10 years and
Canterbury has always accepted the findings/remedies. Further
information can be obtained from Hilary Pook, Ombudsman office, 10th
floor, Millbank Tower, Millbank, London sw1p 4qp

If you are unhappy with the way your enquiry has been dealt with, you
may ask for an internal review through the council's 'comments and
complaints scheme', by e-mailing [email address]
<mailto:[email address]> or by following the procedure
set out in the council's website page. Alternatively you can telephone
Matthew Archer on 01227 862 175 or Janet Taylor on 01227 862 017.

If you are still dissatisfied after an internal review, you may appeal
to the Information Commissioner, Wycliffe House, Water Lane, Wilmslow
SK9 5AF.

G L Field

Office Manager

Legal & Democratic Services

DISCLAIMER:
This email and any files transmitted with it may contain privileged or confidential information. It is intended solely for the person to whom it is addressed. If you are not the intended recipient please destroy or delete the content of this message immediately and notify the sender by reply email. Opinions, conclusions and other information in this message that does not relate to the official business of Canterbury City Council shall be understood as neither given nor endorsed by the Council.

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