Dear Sir or Madam,

I would like to know,

a) how many findings of maladministration the local government
ombudsman has made against your council over the last 10 years.

b) how many findings of maladministration your council, either in
full or in part, has refused to accept.

c) how many findings of maladministration your council has accepted
but refused to comply, either in full or in part, with the local
government ombudsman's recommended remedy.

Yours faithfully,

A Johnson (Mrs)

Dear Sir or Madam,

Under the Freedom of Information Act you should have replied to my
Freedom of Information request by now. You are breaking the law.

Yours sincerely,

A Johnson

Dear Mrs Johnson

Please accept my apologies for the delay in responding. Unfortunately
there was an error in how your request was entered onto our request
monitoring system which has resulted in this delay. A copy of your
request has now been forwarded to the correct department and a response
to your request will be sent to you as quickly as possible.

yours sincerely

Stephen Williams
for Brent ITU

show quoted sections

Brent Council - INFORMATION REQUEST

Our Reference: 418428
====================================================

Dear Mrs. Johnson,

Your request for information has now been considered and the information
requested is set out below.

I am very sorry for the delay in replying to your Freedom of Information
request. For some reason your original enquiry was not passed to me at the
time. I can only apologise for this oversight.

You asked how many findings of maladministration the Local Government
Ombudsman has made against Brent Council in the last ten years. The
following table shows the number of reports issued by the Ombudsman during
the period in which he found maladministration by the Council causing
injustice.

1997/1998 12
1998/1999 6
1999/2000 8
2000/2001 4
2001/2002 0
2002/2003 0
2003/2004 0
2004/2005 0
2005/2006 0
2006/2007 2
2007/2008 0

In answer to your queries in paragraphs (b) and (c), the answer is nil in
both cases.

I hope that this provides you with the information you require. Further
information about Brent Council's performance in complaints can be found in
our Annual Reports which are posted on the Council's website
www.brent.gov.uk/complain

If you are dissatisfied with the response or how the Council has handled
your request you can complain to the Council by writing to the following
address: Corporate Information Manager at Brent Council, Room 105, Brent
Town Hall, Forty Lane, Wembley, Middlesex HA9 9HD, telephone 020 8937 1156,
e-mail [Brent Borough Council request email]. It is the Council's policy to ensure that, where
practicable, your complaint is dealt with by someone who was not involved in
the original decision.

You also have a right of appeal about our decision to the Information
Commissioner, however, the Information Commissioner will not normally
consider an appeal until you have exhausted your rights of redress and
complaint to the Council. The Information Commissioner can be contacted as
follows:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF; Telephone: 01625 545 700,
www.informationcommissioner.gov.uk

As part of our commitment to improve our service to our customers we would
welcome any feedback on the way that we have dealt with your request.

Yours sincerely

Susan Riddle,
Corporate Complaints Manager

Phone: (020) 8937 1041
[email address]
--
The use of Brent Council's e-mail system may be monitored and communications read in order to secure effective operation of the system and other lawful purposes.