Local Government Ombudsman

Dear Mrs Johnson,

Thank you for your email received 26 August 2008

I understand your request to be for details of complaints against the
Council concerning maladminstration.

Your request is being considered and if the information is held you will
receive the information requested within the statutory timescale of 20
working days as defined by the Freedom of Information Act 2000, subject
to the information not being exempt.

If the time taken to meet your request is likely to exceed 18 hours, we
will contact you and ask you amend your request to bring it below this
time limit. We will assist you with suggestions of how this might be
achieved.

I may also contact you if the request needs to be clarified; this is to
ensure that we provide you with the information you require.

Please note that some information you have requested may not be provided
to you; this will only be information that can be withheld by law. In
most cases the reasons will be explained to you along with your copy of
any information that can be released to you.

Yours sincerely,
Tim Rodgers
Information Governance Manager
Legal Services
Chief Executives Department
London Borough of Tower Hamlets
Phone: 0207 364 4354
[mobile number]
Fax: 0207 364 4804
E-mail: [email address]
Website: http://www.towerhamlets.gov.uk
6th Floor, Town Hall, 5 Mulberry Place,
London E14 2BG

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Dear Mrs Johnson,

Your request for information dated 25 August 2008 has been considered
under the requirements of the Freedom of Information Act and the
information is below.

With regards to your request for findings of maladministration, the table
below shows figures for the last 7 years. We do not hold older data than
this, though this may be available from the Local Government Ombudsman.
We have accepted and complied with the recommended remedy in the cases
where maladministration has been found.

Year Complaints
2007/08 0
2006/07 0
2005/06 1
2004/05 3
2003/04 5
2002/03 3
2001/02 0

If you have any queries please get in touch with me to discuss them. You
might like to know that the Council's website [1]www.towerhamlets.gov.uk
contains a section on the Freedom of Information Act that lists other
publications readily available from the Council under its Publication
Scheme.

Yours sincerely,

Tim Rodgers
Information Governance Manager
Legal Services
Chief Executives Department
London Borough of Tower Hamlets
Phone: 0207 364 4354
[mobile number]
Fax: 0207 364 4804
E-mail: [2][email address]
Website: http://www.towerhamlets.gov.uk
6th Floor, Town Hall, 5 Mulberry Place,
London E14 2BG

Most of the information we provide in response to Freedom of Information
Act 2000 request will be subject to copyright protection. In most cases
the copyright will be owned by the London Borough of Tower Hamlets. The
copyright in other information may be owned by another person or
organization as indicated in the information itself.

You are free to use any information supplied for your own use, including
for non-commercial research purposes. The information may also be used for
the purposes of news reporting. However, any other type of re-use, for
example, publishing the information or issuing copies to the public will
require the permission of the copyright holder.

For information where the copyright is owned by the London Borough of
Tower Hamlets, details of the conditions of re-use can be found on our
website at [3]www.towerhamlets.gov.uk.

For information where the copyright is owned by another person or
organization, you must apply to the copyright holder to obtain their
permission.

If you unhappy with this response or wish to complain about any aspect of
the handling of this request please write to:

Corporate Complaints Unit

Tower Hamlets Town Hall

Mulberry Place

5 Clove Crescent

London E14 2BG

If you are subsequently not satisfied with the Council's response to your
complaint you have a right of appeal to the independent Information
Commissioner at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Telephone: 01625 545 700

[4]www.informationcommissioner.gov.uk

Further information about the operation of the act is available from the
council's website [5]www.towerhamlets.gov.uk and the information leaflet
in public reception areas in Council buildings.

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References

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1. http://www.towerhamlets.gov.uk/
http://www.towerhamlets.gov.uk/
2. mailto:[email address]
mailto:[email address]
3. http://www.towerhamlets.gov.uk/
http://www.towerhamlets.gov.uk/
4. http://www.informationcommissioner.gov.uk/
http://www.informationcommissioner.gov.uk/
5. http://www.towerhamlets.gov.uk/
http://www.towerhamlets.gov.uk/