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Local Government Ombudsman

A Johnson made this Freedom of Information request to Luton Borough Council

The request was partially successful.

From: A Johnson

24 August 2008

Dear Sir or Madam,

I would like to know,

a) how many findings of maladministration the local government
ombudsman has made against your council over the last 10 years.

b) how many findings of maladministration your council, either in
full or in part, has refused to accept.

c) how many findings of maladministration your council has accepted
but refused to comply, either in full or in part, with the local
government ombudsman's recommended remedy.

Yours faithfully,

A Johnson (Mrs)

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From: Brown, Barry
Luton Borough Council

24 September 2008

No AttachName 2.bmp
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No AttachName 1.bmp
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ombudsman Annual Letter 2007 8.tif
365K Download View as HTML

LGO Annual letter to LBC 2006 07.pdf
411K Download View as HTML

ombudsman Annual Letter 2005 6.tif
387K Download View as HTML

Mrs Johnson
I am able to supply Ombudsman's letters for the last 3 years
<<ombudsman Annual Letter 2007-8.tif>> <<LGO Annual letter to LBC
2006-07.pdf>> <<ombudsman Annual Letter 2005-6.tif>>

You should contact the Ombudsman's Office for previous years.

Similarly I can provide the following information for the past 4 years
from a passworded Audit Commission webpage
Extract from Audit Commission website
[1]http://piprofiles.audit-commission.gov.u...
Complaints
Complaints to the local government ombudsman
During 2007/08, the Local Government Ombudsman received 57 complaints
relating to the council, compared to 42 in the previous year and of those
complaints received in 2007/08 7 were dealt with by local settlement.

Context : Ombudsman: Total complaints received
Comparison group: All Authorities

Year This Authority Increasing / Decreasing Quartile Position Lowest
25% Median Highest 25%
2004/05 41 2 18 28 51
2005/06 45 [2]Picture (Metafile) 2 16 28 52
2006/07 42 [3]Picture (Metafile) 2 16 27 51
2007/08 57 [4]Picture (Metafile) 1 15 25 49
Context : Ombudsman: Decisions with maladministration

Year This Authority Increasing / Decreasing Regional Average National
Average
2004/05 0 0 0
2005/06 0 [5]Picture (Metafile) 0 0
2006/07 0 [6]Picture (Metafile) 0 0
2007/08 0 [7]Picture (Metafile) 0 0

As you can see no cases of maladministration were found
There were no cases of maladministration which the council refused to
accept or to comply with

Information for previous years should be requested from the Ombudsman's
Office

If you are unhappy with our response, please write to me at Town Hall.
Luton. LU1 2BQ. If you remain unhappy after the conclusion of the
Council's internal complaints procedure you may apply to the Information
Commissioner Wycliffe House, Water Lane, Wilmslow SK9 5AF.

Barry Brown

Co-ordinator, Chief Executive's Dept

show quoted sections

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From: A Johnson

27 September 2008

Dear Sir or Madam,

Under the Freedom of Information Act you should have replied to my
Freedom of Information request by now. You are breaking the law.

Yours sincerely,

A Johnson

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