Local Government Ombudsman

Thank you for your e-mail.

This e-mail confirms we have received your enquiry.

We will endeavour to respond to this enquiry within 24 hours, but please
note that during

busy periods it may take up to 3 working days to reply to you.

In the mean time, you will be able to find the answers to commonly asked
questions on our
website: [1]www.liverpool.gov.uk.

Please do not respond to this e-mail as it has been generated
automatically.

Liverpool Direct
Winner - 'Best in Public Sector', Call Centre

Association Excellence Awards 2004 Liverpool,

European Capital of Culture 2008

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References

Visible links
1. http://www.liverpool.gov.uk/

Thank you for your e-mail.

This e-mail confirms we have received your enquiry.

We will endeavour to respond to this enquiry within 24 hours, but please
note that during

busy periods it may take up to 3 working days to reply to you.

In the mean time, you will be able to find the answers to commonly asked
questions on our
website: [1]www.liverpool.gov.uk.

Please do not respond to this e-mail as it has been generated
automatically.

Liverpool Direct
Winner - 'Best in Public Sector', Call Centre

Association Excellence Awards 2004 Liverpool,

European Capital of Culture 2008

show quoted sections

References

Visible links
1. http://www.liverpool.gov.uk/

Dear customer,

Thank you for your recent e-mail.

I have forwarded your enquiry to the relevent department who will
respond to you directly.

Please contact us if you have any further queries we may assist with.

Yours sincerely

Liverpool Direct
[email address]
www.liverpool.gov.uk
Liverpool, European Capital of Culture 2008

Would you prefer to receive your council tax bill via email? Go to
www.liverpool.gov.uk and complete the easy online registration form.

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Dear Mr Johnson, I would be grateful if you could forward me a copy of
your original Freedom of Information request. Please quote your case
reference number if you have one. Once I have received your request I
will look into this matter for you. Thank you.

On behalf of Wendy Twigge, Information Manager

Denise Tipping
Registration Services Co-ordinator
The Register Office
The Cotton Exchange
Old Hall Street
Liverpool L3 9UF

Tel: 225 4971
Email: [email address]
Web: http://www.liverpool.gov.uk

Liverpool - European Capital of Culture 2008

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Thank you for your e-mail.

This e-mail confirms we have received your enquiry.

We will endeavour to respond to this enquiry within 24 hours, but please
note that during

busy periods it may take up to 3 working days to reply to you.

In the mean time, you will be able to find the answers to commonly asked
questions on our
website: [1]www.liverpool.gov.uk.

Please do not respond to this e-mail as it has been generated
automatically.

Liverpool Direct
Winner - 'Best in Public Sector', Call Centre

Association Excellence Awards 2004 Liverpool,

European Capital of Culture 2008

show quoted sections

References

Visible links
1. http://www.liverpool.gov.uk/

Dear Mr Johnson.

Thank you for your recent e-mail.

We have forwarded your request to the relevant department, and they will
answer your query as soon as possible.

Please contact us if you have any further queries we may assist with.

Yours sincerely

Liverpool Direct

[email address]

www.liverpool.gov.uk

Liverpool, European Capital of Culture 2008

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Dear Mrs Anderson

I refer to your request for information on 24/8/08 under the Freedom of
Information Act 2000. I have been conducting an internal review of your
case as to why it has not been responded to despite your pursuance of the
request.

It would appear that when you emailed the request on 24/8/08 this is made
to a generic email account which will automatically generate an
acknowledgement of your request. I am trying to establish what the team
who are responsible for managing this data did with the original request.
You chased the matter up again on 27/9/08 this time the request was
forwarded to the Information Team, they responded on 29/9/08 asking for a
copy of request as they were unable to find original request, you
subsequently responded the same date and provided relevant information.
You contacted us again on 24/12/08 as you still hadn't received a
response, I confirm that your request has now been passed to the
department responsible for providing this data and will look to get the
information to you as soon as possible.

I have outlined the chain of events regarding your request and I would
like to identify the causes of those problems and what steps we have taken
to resolve.

First issue was how the authority dealt with the original request in
August, to date I have been unable to identify where this was passed to
for response, as a result any request for information sent to Liverpool
Direct they have now been instructed to forward this to the Information
Team to ensure the request is logged and dealt with in the statutory
timescales. When you pursued the request again in September this time the
request did reach the Information Team however the person dealing with the
request was only a temporary secondment to the team and it would appear
that this never got passed over as an outstanding piece of work. As a
result we now have an established team to deal with issues such as this to
prevent such reoccurrences. As an additional precautionary measure we
track all requests made via the `whatdotheyknow' website direct to the
Information Team.

I do apologise for the unnecessary delay and inconvenience you have been
caused over this request, but do thank you for your continued patience
with the council.

Regards

Andrea Glanville

Legal Services

Finance & Legal Services Portfolio

Liverpool City Council

Municipal Buildings

Dale Street

Liverpool

L2 2DH

Telephone 0151 225 2709

Fax: 0151 225 2392

email: [1][email address]

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References

Visible links
1. mailto:[email address]

Dear Ms Johnson

Please find attached response to your request under the Freedom of
Information Act 2000. Apologies for the delay.

Andrea Glanville

Legal Services

Liverpool City Council

Municipal Buildings

Dale Street

Liverpool

L2 2DH

Telephone 0151 225 2709

Fax: 0151 225 2392

email: [1][email address]

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References

Visible links
1. mailto:[email address]