LGO investigations.

Trevor R Nunn made this Freedom of Information request to Tunbridge Wells Borough Council

The request was successful.

From: Trevor R Nunn

14 January 2009

Dear Sir or Madam,

During the last five years how many times has the Local Government
Ombudsman (as a result of investigating a complaint against
Tunbridge Wells Borough Council) brought to the attention of the
council the fact that a member of Tunbridge Wells Borough Council
staff had misled them, lied to them or done anything else to hinder
their investigation. If they have what disciplinary action was
taken against the individual(s) concerned by the council.

Yours faithfully,

Trevor R Nunn

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From: Paul Kitson
Tunbridge Wells Borough Council

15 January 2009

Attachment Notes to interpret stats 2008 1.doc
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Attachment tunbridge wells 2006.pdf
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Attachment tunbridge wells statistics 2008.pdf
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Attachment Tunbridge Wells BC Annual Letter 2007.pdf
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Dear Mr Nunn

I write in response to your Freedom of Information Act request that you forwarded on 14 January 2009.

Tunbridge Wells Borough Council publishes statistics provided by the Local Government Ombudsman, relating to investigations involving our Council. These reports are published on the website, and the link to locate these reports is http://www.tunbridgewells.gov.uk/section... (the reports are provided at the bottom of this website page). Notes to interpret the statistics are also available on that website page.

Each report shows figures for the previous 2 years, so by viewing reports for 2008, 2007 and 2006 you can see the details for the full 5 years that you requested.

If you cannot access the link I have included all 3 reports, and the notes.

The reports confirm that over the period of time requested, no Local Government Ombudsman investigations have concluded with findings of maladministration.

I hope this information is helpful. If you have any further queries please contact me on 01892 554077 or via e-mail to [email address]

If you are dissatisfied with the information provided or the way in which we have dealt with your request, you can make a complaint under the Council's Complaints Procedure. Please write to William Benson, Director of Change and Business Support, at the Town Hall, Tunbridge Wells, Kent, TN1 1RS or via e-mail to [email address] requesting a review of the decision. You can find details of our Complaints Procedure on our website at www.tunbridgewells.gov.uk .

We will aim to deal with any complaint within 20 working days. If you remain dissatisfied following our review, you can then appeal to the Information Commissioner:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 01625 545745
www.ico.gov.uk

Kind regards

Paul Kitson
Customer Care Manager
Tunbridge Wells Borough Council
Tel: 01892 554077
e-mail: [email address]

Help us to improve our service to you by completing our online Customer Satisfaction survey - <http://www.tunbridgewells.gov.uk/feedback>
Please note that the Town Hall will be closed to the public from Monday 3 November when all Council services will be delivered from the new Tunbridge Wells Gateway at 8 Grosvenor Road, Royal Tunbridge Wells.

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Trevor R Nunn left an annotation (12 August 2009)

I submitted this FOI request to every English Council. I have now collated the results and the full story can be read here

http://ombudsmanwatchers.org.uk/evidence...

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Things to do with this request

Anyone:
Tunbridge Wells Borough Council only: