LGO investigations.

London Borough of Lambeth: our disclaimer is at the end of this e-mail.
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Dear Mr Nunn,

Thank you for submitting a Freedom of Information request to the London
Borough of Lambeth

You requested the following information:

During the last five years how many times has the Local Government
Ombudsman (as a result of investigating a complaint against Lambeth
Borough Council) brought to the attention of the council the fact
that a member of Lambeth Borough Council staff had misled them,
lied to them or done anything else to hinder their investigation.
If they have what disciplinary action was taken against the
individual(s) concerned by the council.

Your request is being processed. The Freedom of Information Act
requires us to satisfy it within 20 working days.

If you have any queries regarding the progress of your request, please
contact me via the contact details in this letter, quoting reference
107439.

Regards,

Rebecca Kemish
Interim Corporate Complaint Officer
Corporate Complaint Unit
Finance and Resources Department
London Borough of Lambeth
Direct Tel: 020 7926 9694
Fax: 020 7926 0245
email: [email address] <mailto:[email address]>
Website: www.lambeth.gov.uk

Room B13
Town Hall
Brixton
SW2 1RW

Lambeth Customer Service Mission Statement : "To exceed the expectations
of all our customers, consistently delivering excellent and
cost-effective public services."
Lambeth - London's most improved Council 2008

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London Borough of Lambeth: our disclaimer is at the end of this e-mail.

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References

Visible links
1. http://www.lgo.org.uk/
2. http://www.informationcommissioner.gov.uk/
3. mailto:[email address]
4. http://www.lambeth.gov.uk/
http://www.lambeth.gov.uk/

London Borough of Lambeth: our disclaimer is at the end of this e-mail.
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Dear Mr Nunn,

Thank you for your further email.

I have logged this as a complaint/review and passed it to Mr Ian
Goodwin, Information Governance Manager for investigation and full
response before 10th July 2009.

If you have any problems or questions regarding this process please let
me know

With Thanks,

Rebecca Kemish
Corporate Complaint Officer
Customer Services
Finance & Resources Department
London Borough of Lambeth
Direct Tel: 020 7926 9694
Fax: 020 7926 0245
E-mail:[email address]
Website: www.lambeth.gov.uk

Room 210
Lambeth Town Hall
Brixton Hill
London SW2 1RW

Lambeth Customer Service Mission Statement : "To exceed the expectations
of all our customers, consistently delivering excellent and
cost-effective public services."

Making a Difference

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London Borough of Lambeth: our disclaimer is at the end of this e-mail.

***********************************************************************************

Our reference: 107439

Dear Mr Nunn,

Thank you for your email below. Please accept my apologies for the slight
delay in responding to your FOI complaint. Please also accept my
apologies for the delay in our response to your original request; this was
due to an administrative oversight by the officer who was originally
handling it.

Having reviewed your original request and your complaint please find below
our response.

Your original request was for:

" During the last five years how many times has the Local Government
Ombudsman (as a result of investigating a complaint against Lambeth
Borough Council) brought to the attention of the council the fact that a
member of Lambeth Borough Council staff had misled them, lied to them or
done anything else to hinder their investigation. If they have what
disciplinary action was taken against the individual(s) concerned by the
council."

In your subsequent complaint you provided the following clarity:

"...In addition you should be aware that you don't need to look at all the
complaint files. If it had happened the monitoring officer would have been
obliged to bring this to the attention of the council. Therefore, all you
need do is ask them for their records."

This has the effect of narrowing down the information that you are seeking
and indicates that you are looking for cases whereby the LGO has brought
to the Council's attention that staff had misled them, lied to them or
done anything else to hinder their investigation to the extent that it
would require the monitoring officer to raise a report with the Council.

On the basis of your clarification, I can confirm that we do not have a
record of the LGO bringing to the attention of the Council that a member
of staff had misled them, lied to them or done anything else to hinder
their investigation that has required a report to be raised by the
monitoring officer to the Council on that basis.

Please note that our monitoring officer has recently reviewed his
responsibility for a strategic oversight of the Ombudsman functions and he
now receives details of all Ombudsman decisions in respect of the Council
(regardless of whether the LGO found for or against the Council).

If you have any queries regarding this matter please do not hesitate to
contact me. If you are still unhappy with our response then you have the
right to complain to the Information Commissioners Office, who can be
contacted at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Enquiry line: 01625 545745

Yours sincerely,

Ian Goodwin

Information Governance Manager

London Borough of Lambeth

ICT Services

Finance & Resources

tel: 02079262341

www.lambeth.gov.uk

3rd floor Ivor House, 1 Acre Lane, London, SW2 5SD.

Lambeth - Making a difference

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