Length of wait before call picked up

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[1]FOI requests at South Central Ambulance Service NHS Trust
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From: Martin Tod <[FOI #8713 email]>
To: FOI requests at South Central Ambulance Service NHS Trust
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Subject: Freedom of Information request - Length of wait before call picked up
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Dear Mr Todd

Thank you for your recent request under the Freedom of Information Act and
I hope to be able to provide you with a response within the twenty working
day guidleines.

I understand that you have asked the following:

What proportion - and number - of 999 calls are not picked up by

the Ambulance Service immediately or within 1 minute when passed

through by the emergency operator.

How many calls wait more than 2, 3, 4 or 5 minutes to be picked up?

How many calls are dropped before being picked up?

What is the average wait before a call passed through to the

Ambulance Service is picked up?

What are these figures for Hampshire and for the Winchester area?

Kind Regards

Claire Denny

Patient Services Officer

New address: SouthCentral Ambulance Service, Southern House, Sparrowgrove,
Otterbourne, Winchester, SO21 2RU

Telephone: 01962 898053

Fax: 01962 712103

Email: [email address]