Joint Management Team's monitoring of reliability and performance of Council's email system

Thank you for your email. We are dealing with your enquiry and we will get
back to you as soon as possible.
Regards,

Customer Services.

This is an automatically generated email. Please do not reply to this
email.

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Dear Mr Tobermann

Thank you for your request for information received on 29 June 2009. I
can confirm that this is being dealt with in accordance with the Freedom
of Information (Scotland) Act 2002. As such the request must be dealt
with within 20 working days and provided in a format of your choice.

A response to your request for information will be sent to you promptly;
and in any event not later than 27 July 2009.

Your request may not result in us supplying the information you asked for
as the Act imposes certain conditions and exemptions on the information we
may supply. If this is the case, we will let you know.

It is also possible that the information you request is controlled by
different legislation. Again, we will write to advise you of this.
Finally, we may have to charge for the information we give to you. If this
is the case, we will write requesting payment before we release the
information.

If you require further information please contact us on Tel: 0131 200
2340. Further information on the Freedom of Information Act (Scotland)
2002 can be obtained by visiting www.edinburgh.gov.uk

Yours sincerely

Mark Francis
Contact Centre Manager
Freedom of Information, Level 1 Chesser House, 500 Gorgie Road, Edinburgh.
EH11 3YJ. Tel: 0131 200 2340. Fax: 0131 200 2341. Email:
[Edinburgh Council request email]

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Dear Mr Tobermann,

I handle all Freedom of Information requests that relate to ICT and
Security within the Council. I am aware that you have submitted a number
of requests lately regarding the Council's email system and that you have
already had contact with the Council's Security Manager. While I am more
than happy to provide you with the latest information requested, would it
be beneficial if we were to meet with yourself to more fully understand
your requirements.

Kind Regards

Simon Haston | Planning, Strategy and Relationship Manager | e-Government
Division | Corporate Services | The City of Edinburgh Council | Waverley
Court, Level 2:1, 4 East Market Street, Edinburgh, EH8 8BG | (
0131 469 6142| * [1][email address]| [2]www.edinburgh.gov.uk

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References

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2. http://www.edinburgh.gov.uk/
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