IT Support Services

Birmingham City Council did not have the information requested.

Dear Birmingham City Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I would like to request the following breakdown of the Council's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

Birmingham City Council

Dear Mr Wicker

Freedom of Information Act 2000 - Request for Information

Thank you for your recent enquiry for information held by the Council under
the provisions of the Freedom of Information Act 2000. We acknowledge
receipt of your request dated 25th January 2012 which was received in our
office and we will be touch with you again in due course.

In some circumstances a fee may be payable and if that is the case, we will
let you know. A fees notice will be issued to you and you will be required
to pay before we will proceed to deal with your request.

If you require any further information or are not happy with our response
please do not hesitate to contact a member of our team on 0121 303 4876.

Yours sincerely

Corporate Information Governance Team

Data Protection Act 1998
The information you have provided within your Freedom of Information
request will be held on our database and may also be held within manual
records for a period of 2 years from the date Birmingham City Council
received your request. Any personal data that you provide to Birmingham
City Council will be held in line with the requirements set out within the
Data Protection Act 1998.
Re Use of Public Sector Information
Where Birmingham City Council is the copyright holder of any information
that may be released, re-use for personal, educational or non-commercial
purposes is permitted without further reference to the City Council. Where
the re-use is for other purposes, such as commercial re-use, the applicant
should notify the City Council in writing to seek approval or agree terms
for re-use.

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Birmingham City Council

Dear Mr Wicker

I am writing further to your email dated 25th January 2012 where you have
requested the following information:

I would like to request the following breakdown of the Council's hardware
maintenance and costs:

A list of the models of the physical servers, storage devices, tape
libraries, network switches and routers under support contracts; as well as
the cost and duration of said contracts, with start and end dates and
service level associated with the equipment. Could you also supply the
names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation
responsible for the maintenance support contracts.

Response
Since 1st April 2006 Birmingham City Council's IT services is delivered and
supported by a joint venture company called Service Birmingham Limited. As
this is a limited company they do not fall under The Freedom of Information
legislation.

If you are not satisfied with the response you may ask for an internal
review, please contact the corporate team at the address below:

Corporate Information Governance Team
Performance and Information Division
Corporate Resources Directorate
PO Box 16366
Birmingham B2 2YY

or
[email address]

If subsequently you are not satisfied with the Council’s decision you may
apply to the Information Commissioner for a decision. Generally, the ICO
cannot make a decision unless you have exhausted the complaints procedure
provided by the Council. The Information Commissioner can be contacted at
the following address:

The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 01625 545745
Web Address: www.ico.gov.uk

Yours sincerely

Corporate Information Governance Team

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