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investigation reports and responses to these

R. Burton made this Freedom of Information request to Scottish Public Services Ombudsman

The request was successful.

From: R. Burton

23 April 2009

Dear Sir or Madam,

In the years 2003 to 2009 the SPSO has received 903 ‚"comeback‚"
complaints from the public about the decisions made by the SPSO.

Please can you provide copies of the SPSO's investigation reports
and responses to these ‚"comeback complaints" for the period
August 2008 to end of September 2008 under a Freedom of Information
request.

The documents released by the SPSO should be redacted in terms of
38 (1)(b) and 26 (a) of the FOISA to protect the complainants
identity.

Yours faithfully,

R. Burton

Link to this

From: Ask
Scottish Public Services Ombudsman

23 April 2009

This is an automated receipt from SPSO to let you know that we have
received your email. Please do not reply to this.

If your email to us was a new complaint, we will register it and will
acknowledge it in writing within the next three working days. We will also
give you a reference number which you should use in any future
correspondence with us.

If your email was not about a new complaint, it will be forwarded to the
appropriate colleague who will reply to you in due course.

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Link to this

From: Ask
Scottish Public Services Ombudsman

22 May 2009

Dear Mr Burton

Information request reference 200900649

I refer to your request for information, as below.

Please be advised the information you requested is now available to
download in PDF format from our website at
http://www.spso.org.uk/how-complain/comp...
sework-decisions

If you have any trouble accessing the information in this format please
let us know.

YOUR RIGHT TO REQUEST A REVIEW

You have a right under section 20(1) of FOISA to request a review of the
outcome or the handling of your request. If you wish to exercise this
right, you must write to the SPSO to request a review within forty
working days of receipt of this decision. In your request for a review
you must specify your name and address for correspondence. It would also
be helpful if you quote the reference number above in any related
correspondence.

Should you wish to request a review, please address your request to:

David Robb
Director of Policy and Development
Scottish Public Services Ombudsman
4 Melville Street
Edinburgh
EH3 7NS
Email: [Scottish Public Services Ombudsman request email]

YOUR RIGHT OF APPEAL

If you are dissatisfied with the outcome of any review carried out by
the SPSO, you have a right under FOISA to appeal to the Scottish
Information Commissioner. If you wish to do so, you must appeal to the
Commissioner within six months following the date of receipt of the
review notice. The Commissioner's contact details are as follows:

The Scottish Information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
KY16 9DS
Email: [email address]
Tel: 01334 464610

Yours sincerely,

Louise Rae

Information Analyst

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