Institutional abuse and Evictions of Care Home Residents

Doug Paulley made this Freedom of Information request to Sandwell Metropolitan Borough Council

The request was successful.

From: Doug Paulley

25 June 2010

Dear Sandwell Borough Council,

1) Please supply information relating to the incidence of attempts
by care providers to evict residents in care homes - that is, care
providers giving residents notice to leave or otherwise attempting
to get them to leave without their involvement in the decision or
against their wishes.

Please indicate the number of cases you are aware of for the last 3
years, also indicating if and how your council responded to the
situation, and what was the ultimate result of the sitaution, i.e.
if and how the situation was resolved.

2) Please provide me with the number of instances your council is
aware of where either CQC or local authority safeguarding
procedures have substantiated allegations of insitutional abuse of
a Leonard Cheshire social care service user over the past 3 years.

Further, please provide anonymised information on the alleged
behaviour by Leonard Cheshire resulting in the conclusion.

Yours faithfully,

Doug Paulley

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Sandwell Metropolitan Borough Council

25 June 2010

Thank you for contacting Sandwell Council.

Your request has been passed to the relevant service area, who will contact you shortly.

Please quote your reference number INT1-107742850 on all future correspondence.

Regards

Corporate Contact Centre
Customer Services
Transform Sandwell

www.sandwell.gov.uk

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From: Trudie Morris
Sandwell Metropolitan Borough Council

1 July 2010

Dear Mr. Paulley

We are in receipt of your FOI request however in order to respond could
you please confirm whether question 1 relates to all people in care homes
ie) older people, people with physical disabilites and those with learning
disabilities or is it one specific service user group you are interested
in.

Many thanks

Trudie Morris

Adults Services Complaints Manager

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Sandwell Metropolitan Borough Council

1 July 2010

Attachment ENQ1 108282068 1 1SGSJE ACK.pdf
106K Download View as HTML

Please find attached a letter from Sandwell Council in response to your recent contact.

This letter will advise you of the timescales for response and will provide our contact details should you need to get in touch.

If you cannot open the attachment please download the FREE adobe reader that can be found at www.adobe.com
Please do not reply to this e-mail but instead use the contact details found in the letter.

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From: Doug Paulley

27 July 2010

Dear Sandwell Borough Council,

I apologise for my delay in responding. I am interested in all
people in residential care homes.

Yours faithfully,

Doug Paulley

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From: Doug Paulley

27 July 2010

Dear Trudie Morris,

I apologise for my delay in responding. I am interested in all
cases, irrespective of the service user group.

Yours sincerely,

Doug Paulley

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From: Doug Paulley

26 August 2010

Dear Sandwell Borough Council,

It's been more than 20 working days since my clarification; please
could you chase a response

Yours faithfully,

Doug Paulley

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Sandwell Metropolitan Borough Council

26 August 2010

Thank you for contacting Sandwell Council.

Your request has been passed to the relevant service area, who will contact you shortly.

Please quote your reference number INT1-113355128 on all future correspondence.

Regards

Corporate Contact Centre
Customer Services
Transform Sandwell

www.sandwell.gov.uk

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Sandwell Metropolitan Borough Council

26 August 2010

Thank you for your enquiry.

I can advise you that we require your reference number in order to chase up your FoIA request. Apologies for the delay.

Regards

Corporate Contact Centre
Customer Services
Transform Sandwell
www.sandwell.gov.uk

[THREAD ID:1-1VHLE0]

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From: Doug Paulley

26 August 2010

Dear Sandwell Borough Council,

INT1-107742850

Yours faithfully,

Doug Paulley

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Sandwell Metropolitan Borough Council

26 August 2010

Thank you for contacting Sandwell Council.

Your request has been passed to the relevant service area, who will contact you shortly.

Please quote your reference number INT1-113479159 on all future correspondence.

Regards

Corporate Contact Centre
Customer Services
Transform Sandwell

www.sandwell.gov.uk

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Sandwell Metropolitan Borough Council

27 August 2010

Thank you for your e-mail.

Having checked your request on our system, the target date for response is the 29th of August.

Therefore you can expect to receive your response within the next two days.

Regards

Contact Sandwell

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From: Doug Paulley

15 September 2010

Dear Sandwell Borough Council,

Please indicate the status of my request.

Yours faithfully,

Doug Paulley

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Sandwell Metropolitan Borough Council

15 September 2010

Thank you for contacting Sandwell Council.

Your request has been passed to the relevant service area, who will contact you shortly.

Please quote your reference number INT1-115294782 on all future correspondence.

Regards

Corporate Contact Centre
Customer Services
Transform Sandwell

www.sandwell.gov.uk

show quoted sections

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Sandwell Metropolitan Borough Council

15 September 2010

Thank you for your enquiry.

I can advise you that we have chased this up with the relevant team for you and they are due to send a response to you today.

Aplogies for the delay.

Regards

Corporate Contact Centre
Customer Services
Transform Sandwell
www.sandwell.gov.uk

[THREAD ID:1-1WN610]

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From: Trudie Morris
Sandwell Metropolitan Borough Council

16 September 2010

Dear Mr. Paulley

Firstly please accept my apologies for the delay in getting the response
to you. However before I send you our response I would appreciate it if
you could confirm if you are only looking for cases in respect of Leonard
Cheshire homes or are you looking for any cases in the 3 year time period
you specified.

Yours sincerely,

Trudie Morris

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From: Doug Paulley

16 September 2010

Dear Trudie Morris,

I'm somewhat disappointed to be facing a further request for
clarification at such a late stage,

For Question 1 I am interested in cases in all residential care
homes, irrespective of provider.

Question 2 relates to institutional abuse in Leonard Cheshire
establishments only, be they residential care homes, day care,
domiciliary care or whatever.

Yours sincerely,

Doug Paulley

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From: Trudie Morris
Sandwell Metropolitan Borough Council

16 September 2010

Dear Mr. Paulley,

Thank you for further clarifying.

I acknowledge your disappointment for lateness of the request for further clarification. This was due to an oversight on my part for which I sincerely apologise.

Yours sincerely,

Trudie Morris

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From: Nigel Parr
Sandwell Metropolitan Borough Council

5 October 2010

Attachment Response 051010.DOC.doc
49K Download View as HTML

Dear Mr Paulley,

Please find attached Sandwell Council's response to your recent Freedom of
Information enquiry. Please accept my apologies for the delay in
responding to your enquiry.

Yours sincerely,

Nigel Parr

Data Protection/Freedom of Information Officer

Democratic Services

Sandwell Metropolitan Borough Council

Sandwell Council House

0121 569 3248

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Things to do with this request

Anyone:
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