Institutional abuse and Evictions of Care Home Residents

Dear Mr Paulley

Thank you for your request for information under the Freedom Of Information Act 2000, of which we acknowledge receipt.

Your request has been passed to the appropriate officer to provide a response as soon as possible, and in any event within 20 working days, as required by the Act.

Kind regards

Paul Atkinson, for

Data Management Officer
North Yorkshire County Council
01609 533219 [email address]

Access your county council services online 24 hours a day, 7 days a week at www.northyorks.gov.uk.

WARNING

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North Yorkshire County Council’s computer systems and communications may be monitored to ensure effective operation of the system and for other lawful purposes. All GCSX traffic may be subject to recording and/or monitoring in accordance with relevant legislation.

Although we have endeavoured to ensure that this e-mail and any attachments are free from any virus we would advise you to take any necessary steps to ensure that they are actually virus free.

If you receive an automatic response stating that the recipient is away from the office and you wish to request information under either the Freedom of Information Act, the Data Protection Act or the Environmental Information Regulations please forward your request by e-mail to the Data Management Team ([North Yorkshire County Council request email]) who will process your request.

North Yorkshire County Council.

Dear Mr Paulley

I refer to your recent Freedom of Information request. Our response is
provided below.

1. Please supply information relating to the incidence of attempts
by care providers to evict residents in care homes – that is, care
providers giving residents notice to leave or otherwise attempting to
get them to leave without their involvement in the decision or against
their wishes.

North Yorkshire County Council does not hold this information
centrally, and the only possible place that it may be recorded is in
individual case files. The collection and processing of the information
requested would take well in excess of 18 hours, (by way of example in
2009/10 alone this would involve reviewing 2360 files of people
supported in a residential setting) and the large amount of work
involved would bring the cost of answering the request over the amount
to which we are legally required to respond, i.e. the cost of locating
and retrieving the information exceeds the 'appropriate level' as stated
in the Freedom of Information Act (Fees and Appropriate Limit)
Regulations 2004. I attach a copy of our charging regime, and our
appeals process.

By way of explanation, there would be various reasons for a person to
be moved from a residential home. For us to look at any cases where
people were asked to leave or given notice, we would have to look at all
of the cases where people had moved, and work backwards.

It would be against the terms and conditions of North Yorkshire County
Council to evict someone or get them to leave a home without their
involvement in the decision or against their wishes.

2. Please provide me with the number of instances your council is
aware of where either CQC or local authority safeguarding procedures
have substantiated allegations of institutional abuse of a Leonard
Cheshire social care service user over the past 3 years.

There have been no allegations or substantiation of institutional abuse
in a Leonard Cheshire home during this period.

Yours sincerely

Wendy Saunders

Wendy Saunders
Directorate Support Manager
Performance & Change Management
Adult & Community Services
tel 01609 532605

Access your county council services online 24 hours a day, 7 days a week at www.northyorks.gov.uk.

WARNING

Any opinions or statements expressed in this e-mail are those of the individual and not necessarily those of North Yorkshire County Council.

This e-mail and any files transmitted with it are confidential and solely for the use of the intended recipient. If you receive this in error, please do not disclose any information to anyone, notify the sender at the above address and then destroy all copies.

North Yorkshire County Council’s computer systems and communications may be monitored to ensure effective operation of the system and for other lawful purposes. All GCSX traffic may be subject to recording and/or monitoring in accordance with relevant legislation.

Although we have endeavoured to ensure that this e-mail and any attachments are free from any virus we would advise you to take any necessary steps to ensure that they are actually virus free.

If you receive an automatic response stating that the recipient is away from the office and you wish to request information under either the Freedom of Information Act, the Data Protection Act or the Environmental Information Regulations please forward your request by e-mail to the Data Management Team ([North Yorkshire County Council request email]) who will process your request.

North Yorkshire County Council.

Dear Mr Paulley

Thank you for your request for an internal review, of which we acknowledge receipt.

Your request has been passed to the appropriate officer to provide a response as soon as possible.

Kind regards

Paul Atkinson, for

Data Management Officer
North Yorkshire County Council
01609 533219 [email address]

Access your county council services online 24 hours a day, 7 days a week at www.northyorks.gov.uk.

WARNING

Any opinions or statements expressed in this e-mail are those of the individual and not necessarily those of North Yorkshire County Council.

This e-mail and any files transmitted with it are confidential and solely for the use of the intended recipient. If you receive this in error, please do not disclose any information to anyone, notify the sender at the above address and then destroy all copies.

North Yorkshire County Council’s computer systems and communications may be monitored to ensure effective operation of the system and for other lawful purposes. All GCSX traffic may be subject to recording and/or monitoring in accordance with relevant legislation.

Although we have endeavoured to ensure that this e-mail and any attachments are free from any virus we would advise you to take any necessary steps to ensure that they are actually virus free.

If you receive an automatic response stating that the recipient is away from the office and you wish to request information under either the Freedom of Information Act, the Data Protection Act or the Environmental Information Regulations please forward your request by e-mail to the Data Management Team ([North Yorkshire County Council request email]) who will process your request.

North Yorkshire County Council.

Dear Mr Paulley,

Please find attached the Council's response to your request for internal review of your freedom of information request number N1452.

Yours sincerely,

Louise Jackson, for

Data Management Officer
North Yorkshire County Council
01609 533219 [email address]

Access your county council services online 24 hours a day, 7 days a week at www.northyorks.gov.uk.

WARNING

Any opinions or statements expressed in this e-mail are those of the individual and not necessarily those of North Yorkshire County Council.

This e-mail and any files transmitted with it are confidential and solely for the use of the intended recipient. If you receive this in error, please do not disclose any information to anyone, notify the sender at the above address and then destroy all copies.

North Yorkshire County Council’s computer systems and communications may be monitored to ensure effective operation of the system and for other lawful purposes. All GCSX traffic may be subject to recording and/or monitoring in accordance with relevant legislation.

Although we have endeavoured to ensure that this e-mail and any attachments are free from any virus we would advise you to take any necessary steps to ensure that they are actually virus free.

If you receive an automatic response stating that the recipient is away from the office and you wish to request information under either the Freedom of Information Act, the Data Protection Act or the Environmental Information Regulations please forward your request by e-mail to the Data Management Team ([North Yorkshire County Council request email]) who will process your request.

North Yorkshire County Council.