Installation of Electronic Service Update Boards

Dear Mr Ereira,

Thanks for taking the time to contact the London Underground Customer
Service Centre. I***m writing to let you know that we***ve received your
enquiry.

We will send you a personalised reply within 10 days. However, if we are
unable to answer your comments within this time, we will keep you updated
about the progress of your case until you receive a full response.

If you do need to contact us about this issue in the meantime, you can
call us on 0845 330 9880, quoting the reference number above. We***re open
7 days a week from 8am to 8pm.

Yours sincerely

Olivia Newell
Customer Service Support Manager

Please ensure that any reply to this message includes the electronic tag
below so it can be routed to the correct department.

*************DO NOT DELETE*************
{ticketno:[500674]}
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Re: TfL099098

Dear Michael

Thank you for your email received by Transport for London (TfL) on 15
October. I apologise for the slight delay in my response.

You have requested the dates London Underground and London Overground
stations are due to have an Electronic Service Update Board installed in
ticket halls.

Your request has been considered under the requirements of the Freedom of
Information Act and I can confirm that TfL does hold the information you
require.

London Underground (LU) has 257 stations due to have the information
boards installed between now and May 2010.

However, due to ongoing refurbishment work, we cannot provide exact dates
for when this will be achieved at each station.

Currently, Electronic Service Update boards are not being installed on the
London Overground (LO) network. LO are investigating the installation of
these types of boards at its most used stations.

If this is not the information you are looking for, or if you are unable
to access it for some reason, please do not hesitate to contact me.

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

Yours sincerely

Gareth Long
Customer Relations Officer

Your right to appeal

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision. The
internal review will be conducted by someone who was not involved in the
processing of your original request, in accordance with the complaints
procedure published on our website at [1]www.tfl.gov.uk/foi

Requests for internal review should be addressed to:

Head of Information Access and Compliance
Floor 5, Windsor House
42-50 Victoria Street
London
SW1H 0TL

E-mail: [email address]

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

A complaint form is available on the Information Commissioner’s Office
website at: [2]www.ico.gov.uk

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Dear Michael

Thank you for your further email.

I have spoken further to my colleagues in London Underground who have advised me that we don't have any details, just the final date of May 2010.

I'm sorry I cannot assist you further.

Yours sincerely

Gareth Long
Customer Relations Officer

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18 February 2010

Our ref: IRV-091-0910

Dear Mr Ereira

Thank you for your email of 09 February 2010, in which you requested an
internal review of your Freedom of Information request.

I can confirm that an internal review has been conducted by an internal
review panel (‘the Panel’) in accordance with the attached procedure.

Your initial request of 15 October 2009 asked for a spreadsheet containing dates when the Underground and Overground stations on the tube network are due to have an Electronic Service Update Board installed in their ticket hall. In response TfL stated that exact installation dates are not held.  You queried this response on 23 November and clarified your request by stating that you required scheduled installation dates that exist under the relevant improvement programme. TfL responded on 11 December 2009 and stated that the only information held is the final date of May 2010.

The Panel considered the correspondence associated with your request and the correspondence exchanged since you requested a review and noted that LU does in fact hold a spreadsheet outlining scheduled installation dates. The Panel agreed that in failing to provide this information to you once you clarified your request, Tfl failed to comply with the requirements of the Freedom of Information Act. On behalf of TfL please accept my apologies. Those involved in the request will be reminded of their responsibilities.

Please find attached a spreadsheet which lists those stations due to have
service boards installed along with the expected month in which they are
due to be installed. Please be aware that the project is reliant upon
sites being cleared by both LUL and other parties before installations can
take place, therefore we can not give a definitive list of dates for
installations. Please also be aware that these dates are indicative and
may change at very short notice.

I hope this information. If you are dissatisfied with the outcome of this
internal review, you can refer the matter to the independent authority
responsible for enforcing the Freedom of Information Act at the following
address.

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

A complaint form is available on the ICO’s website (www.ico.gov.uk).

Yours sincerely

Matthew Towey | Compliance Adviser
Information Access & Compliance Team | Corporate Governance | Transport
for London

5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 3063/ auto 63063

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Dear Mr Ereira

Thank you for your email.

I have spoken to the Project Manager who has confirmed that Hounslow West
should be getting an Electronic Service Update Board by the end of May
2010 but this is dependent on Heritage and Planning approvals.
Installation of Electronic Service Update Boards for Ruislip and Uxbridge
was refused by the planning office. There are no plans for South Kenton.

If you have any further questions I will forward them to the Project
Manager for comment.

Kind regards

Matthew Towey | Compliance Adviser
Information Access & Compliance Team | Corporate Governance | Transport
for London

5th Floor, Windsor House, 42-50 Victoria Street, London SW1H 0TL
T: 020 7126 3063/ auto 63063

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