Information pertaining to the willful delay of mail by parcelforce in lieu of clearance fees

Ashley Mills made this Freedom of Information request to Royal Mail Group Limited

The request was partially successful.

From: Ashley Mills

16 September 2009

Dear Sir or Madam,

Please provide me with answers to the following questions by virtue
of the Freedom of Information Act:

1) When a parcel is held at a depot, and its subsequent delivery is
subject to payment of "Parcelforce Clearance Fee", do you consider
this act to be "intentional" or is it an act committed unwillfully
on your part?

2) When a parcel is held at a depot, and its subsequent delivery is
subject to payment of "Parcelforce Clearance Fee", what happens to
the parcel if the customer refuses to pay "Parcelforce Clearance
Fee"?

3) When a parcel is held at a depot, and its subsequent delivery is
subject to payment of "Parcelforce Clearance Fee", if the customer
asked you to release the parcel without payment and you refused,
would this be in violation of the law as described in "Section 102
(2) a" of the Postal Services Act 2000 (c .26)?

4) When the rules for holding international parcels subject to
payment of "Parcelforce Clearance Fee" were established. Was a
lawyer or other legal advisor consulted regarding "Section 102 (2)
a" of the Postal Services Act 2000 (c .26)? And if so, what was the
outcome of this consultation.

Yours faithfully,

Ashley Mills

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Royal Mail Group Limited

17 September 2009


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Dear Mr Mills

Thank you for your request for information received on 17/09/2009, which
we are considering under the Freedom of Information Act. Under the Act
you should expect a reply from us to be sent by 14/10/2009, which is
twenty working days from receipt of your request.

If for any reason we are unable to provide you with a full response within
that time, we will contact you explaining the reasons for this and giving
a revised date by which we will reply.

If in the mean time you have any questions or would like to contact us
about your request, please contact us by telephone 01252 806513 or
alternatively email or write to us at the address below. Please be
assured that we are giving this our attention and will get back to you
shortly.

Yours sincerely

John Cere
[1][Royal Mail Group request email]
Freedom of Information Unit
PO Box 341, ALDERSHOT, GU11 1WW

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in
England and Wales.
Registered number 4138203. Registered office at 100 Victoria Embankment,
LONDON, EC4Y 0HQ

References

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Josh Walker left an annotation (17 September 2009)

I can't seem to find "Section 102 (2) a" of the "Postal Services Act 2000 (c .26)".

Do you mean "Section 104 (2) a"?

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Ashley Mills left an annotation (21 September 2009)

oops, oh gdi, you are right, its section 104. What a fool I am. I wonder if there is any way to rectify this without submitting a fresh request.

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From: Ashley Mills

21 September 2009

Dear Sir or Madam,

Please can you ammend my FOI request. In the request I referred to
Section 102 of the Postal Services Act but in fact I meant to refer
to Section 104. Please respond to the questions with this
ammendment.

Thanks,

Ashley Mills

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Royal Mail Group Limited

15 October 2009


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Dear Mr Mills

Please find attached a letter and redacted document in relation to your
request for information from Royal Mail Group.

Yours sincerely

John Cere
Freedom of Information Case Officer
[Royal Mail Group request email]

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in
England and Wales.
Registered number 4138203. Registered office at 100 Victoria Embankment,
LONDON, EC4Y 0HQ

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