Information on public telephone boxes

Dear Mr Burgess,

Freedom of Information: Right to know request 1-127041578

Thank you for your request for information in which you asked for:
"advice and assistance on what information you hold on public telephone
boxes" and made a specific information request for "information such as
lists of telephone numbers, reference numbers, location..."

Ofcom received your information request on 8 September 2009 and has
considered it under the Freedom of Information Act 2000 (`the Act') and
the Environmental Information Regulations 20[ ] (`EIR').

In relation to your general request for advice and assistance, there are
two communications providers in the UK, BT and Kingston Communications,
which are subject to certain regulatory conditions, known as universal
service conditions. Their universal service conditions include a
requirement to provide public call box telephone services sufficient to
meet the reasonable needs of end-users and an obligation to provide
information to Ofcom in relation to the quality of service of their public
call box telephone networks. There are a number of other communication
providers which also provide public call boxes in the UK. They are under
no specific regulatory obligation to provide information to Ofcom in
relation to these services but we may hold certain information on them by
virtue of Ofcom's functions under the Communications Act 2003.

In relation to your specific requests for the telephone numbers, reference
numbers and locations of public call boxes, we do not hold this
information. It may be available from local authorities. You might also
be interested in a list that BT publishes on its website, of the locations
of payphones with TextDirect capability.
[1]http://www.payphones.bt.com/publicpaypho...

Yours sincerely

:: Julia Fraser

Head of Knowledge Centre
020 7981 3751 T

020 7981 3406 F

[2][email address]

:: Ofcom

Riverside House
2a Southwark Bridge Road
London SE1 9HA

020 7981 3000
[3]www.ofcom.org.uk

If you are unhappy with the response or level of service you have received
in relation to your request from Ofcom, you may ask for an internal
review. If you ask us for an internal review of our decision, it will be
treated as a formal complaint and will be subject to an independent review
within Ofcom. We will acknowledge the complaint and inform you of the
date by which you might expect to be told the outcome.

The following outcomes are possible:

o the original decision is upheld; or

o the original decision is reversed or modified.

Timing

If you wish to exercise your right to an internal review you should
contact us within two months of the date of this letter. There is no
statutory deadline for undertaking internal reviews and it will depend
upon the complexity of the case, but we aim to conclude all internal
reviews within 2 months. If you wish to request an internal review, you
should contact:

Graham Howell

The Secretary to the Corporation

Ofcom

Riverside House

2a Southwark Bridge Road

London SE1 9HA

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

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References

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1. http://www.payphones.bt.com/publicpaypho...
2. mailto:[email address]
3. http://www.ofcom.org.uk/
http://www.ofcom.org.uk/