Information on gap year company 'Frontier'

Dear Joshua Carroll

I am very sorry not to have replied sooner to your request sent on 21st January and the reminder sent on 13th February. I am also sorry that you have been put to the trouble of requesting an internal review of the University's failure to respond to your request. I hope you have not be too inconvenienced. The reason for the delay is my own personal fault in that having retired from full-time employment I seem to have lost track of the passage of time at the start of my part-time re-engagement and I was obviously failing to access the foi e-mail account with the required regularity. Hopefully there will be no repetition of this type of problem - we have now established different arrangements here at Leeds such that at least two staff are notified of the receipt of requests with the compilation of responses being undertaken by members of a wider team.

In answer to your enquiries I have established that Frontier Ltd has attended the following events organised by the Careers Centre since September 2008:

26/02/2009 - BioScience Careers Fair 2009

03/03/2009 - Careers...Making a Difference Fair 2009

10/06/2009 - Yorkshire Graduate Recruitment Fair 2009

18/02/2010 - BioScience Careers Fair 2010

02/03/2010: Careers...making a Difference Fair 2010

Links to the Frontier Ltd website are likely to have been included in listings of organisations offering volunteering opportunities drawn up for students considering volunteering. There have been no arrangements for advertisements in emails or letters to enable Frontier Ltd to communicate directly with our students as the service we provide is designed to alert students to the opportunities available and it is their own decision whether or not to pursue them.

The relationship between Frontier Ltd and our Careers Service is the normal type of business relationship between external recruiters and the University i.e. recruiters may book, and pay any relevant fee, in order to attend the Fairs our Careers Service organises so that our students can access information which may be of assistance to them. No special arrangements or services have been extended to Frontier Ltd by the Careers Service and, as far as we can establish there is no correspondence between the University and Frontier Ltd other than the booking forms completed by Frontier Ltd in order to attend Careers Fairs.

If you are interested in receiving information on the fees paid by Frontier Ltd in order to attend our Careers Fairs please let me know.

If you have any queries about this letter, please contact me.

If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision, you should write to Mr D Wardle, The University Complaints Officer, The University of Leeds, Leeds LS2 9JT.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the review/complaints procedure provided by the University. The Information Commissioner can be contacted at: Information Commissioner's Office Wycliffe House Water Lane, Wilmslow Cheshire SK9 5AF

Yours sincerely

Janet R Jurica
Senior Assistant Registrar
Secretariat
The University of Leeds
Leeds LS2 9JT
tel +44(0)113 343 3625
fax +44(0)113 343 4198

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