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Information Data Retention Policy - Email & Telephone
Peter Maxwell made this Freedom of Information request to HM Revenue and Customs
The request was successful.
From: Peter Maxwell
6 August 2008
Dear Sir or Madam,
Please provide the HMRC/internal policy covering data retention and
storage periods for the following items:
i) Email server logs (for email sent both internally and received
from external sources).
ii) Email archiving or permanent email storage (for email sent both
internally and received from external sources). This is to be
understood as any server or centralised storage or retention
mechanisms and not the end-users "account".
iii) Telephone call logs.
iv) Telephone recording archives.
From information published on the old HM Customs website, these
policies do exist, however I do not know their name or have an
exact reference to these documents. The essence of the information
sought is: a) how long email logs have to be kept, b) do the actual
emails have to be permanently archived and for how long, c) are
telephony logs kept and for how long (either just the log of the
call or actual content as well).
If there are different policies covering different regions or
offices, then attention should be paid to HMRC Bathgate Contact
Centre, HMRC Cumbernauld and Clarendon House in Edinburgh.
Yours faithfully,
Peter Maxwell
From: Peter Maxwell
5 September 2008
Dear Sir or Madam,
Can you please supply an update regarding my Freedom of Information
Request : 'Information Data Retention Policy - Email & Telephone'
Thank you for your assistance,
Yours sincerely,
Peter Maxwell
From: Peter Maxwell
28 October 2008
Dear Sir or Madam,
Can you please advise of the status of my FOI request regarding
HMRC data retention periods?
Yours sincerely,
Peter Maxwell
From: Tully, Eileen (IMS)
HM Revenue and Customs
29 October 2008
Dear Mr Maxwell
Please see the attached in response to your request dated 6 August 2008.
Eileen Tully
HMRC Information Management Services
Telephone: 020 8544 2717
The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. Unless you are the intended
recipient or his/her representative you are not authorised to, and must
not, read, copy, distribute, use or retain this message or any part of it.
If you are not the intended recipient, please notify the sender
immediately.
HM Revenue & Customs computer systems will be monitored and communications
carried on them recorded, to secure the effective operation of the system
and for lawful purposes.
The Commissioners for HM Revenue and Customs are not liable for any
personal views of the sender.
This e-mail may have been intercepted and its information altered.
show quoted sections
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
From: Tully, Eileen (IMS)
HM Revenue and Customs
17 November 2008
Dear Mr Maxwell
Please see the attached in response to your request dated 6 August 2008.
Eileen Tully
HMRC Information Management Services
Telephone: 020 8544 2717
The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. Unless you are the intended
recipient or his/her representative you are not authorised to, and must
not, read, copy, distribute, use or retain this message or any part of it.
If you are not the intended recipient, please notify the sender
immediately.
HM Revenue & Customs computer systems will be monitored and communications
carried on them recorded, to secure the effective operation of the system
and for lawful purposes.
The Commissioners for HM Revenue and Customs are not liable for any
personal views of the sender.
This e-mail may have been intercepted and its information altered.
show quoted sections
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.
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