IMPROVING DISABILITY ACCESS

Dear Ms Shrive

FOI CASE: 119880

Thank you for your Freedom of Information Request about improving disabled
access, which was received on 22 June 2009.

You asked:- "How many Disability contacts are there in every venue, who
are not on remits and procedures, who are contactable and can resolve
issues on the spot . Does anyone check figures to see site has improving
access eg: disabled spaces and scooters, and there is assistance with
complaints so can be done orally on spot. Do they record inquiry figures
who cannot go to venue because access full up and who acts on this?".

We are dealing with your request under the Freedom of Information Act
2000.
We aim to reply to your request within 20 working days following the day
we receive your request.

Please do not hesitate to contact me if I can be of further assistance.

Regards,
Sharon Lewry
FoI Central Team
Public Engagement and Recognition Unit

Department for Culture, Media and Sport
2-4 Cockspur Street
London SW1Y 5DH
Tel: 0207 211 6307
Website: [1]www.culture.gov.uk
DCMS aims to improve the quality of life for all through cultural and
sporting activities, to support the pursuit of excellence and to champion
the tourism, creative and leisure industries

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Dear Ms Shrive

FOI CASE: 119880

Thank you for your Freedom of Information Request about improving diasbled
access, which was received on 22 June 2009.

You asked: "How many Disability contacts are there in every venue, who are
not on remits and procedures, who are contactable and can resolve issues
on the spot . Does anyone check figures to see site has improving access
eg: disabled spaces and scooters, and there is assistance with complaints
so can be done orally on spot. Do they record inquiry figures who cannot
go to venue because access full up and who acts on this?" .

We are dealing with your request under the Freedom of Information Act
2000.
We aim to reply to your request within 20 working days following the day
we receive your request.

Please do not hesitate to contact me if I can be of further assistance.

Regards,
Sharon Lewry
FoI Central Team
Public Engagement and Recognition Unit

Department for Culture, Media and Sport
2-4 Cockspur Street
London SW1Y 5DH
Tel: 0207 211 6307
Website: [1]www.culture.gov.uk
DCMS aims to improve the quality of life for all through cultural and
sporting activities, to support the pursuit of excellence and to champion
the tourism, creative and leisure industries

show quoted sections

Dear Ms Shrive
FOI CASE: 119880
Thank you for your Freedom of Information request about disability access,
which was received on 22 June 2009.

You asked:

1. "How many contacts are there in every venue?

1. Who are not on remits or procedures?

1. Who are contactable and can resolve issues on the spot?
2. Does anyone check figures to see site has improving access: eg
disabled spaces and scooters and there is assistance with complaints
so can be done orally on the spot?
3. Do they record inquiry figures who cannot go to venue because access
full up and who acts on this?"

Please note that your request has been dealt with under the Freedom of
Information Act 2000. Under the Act, you have the right to:
· know whether we hold the information you require
· be provided with that information (subject to any exemptions
under the Act which might apply).

I am, unfortunately, not able to identify and locate the information you
have asked for without receiving further details from you about the nature
of the information you are seeking.

Could you please provide the names of the venue(s) that you are
particularly interested in receiving information about?

We aim to deal with your response promptly once this clarification has
been received. If you have not sent me the information I have asked for
within three months of the date of this letter, then I will assume that
you are no longer interested in pursuing your request and will consider
the matter closed.

Further Advice
If you are dissatisfied with any aspect of our response to your request
for information and/or wish to appeal against information being withheld
from you please send full details within two calendar months of the date
of this letter to:

FOI Central Team,
Public Engagement and Recognition Unit
Department for Culture Media and Sport,
2-4 Cockspur Street, London,
SW1Y 5DH

You have the right to ask the Information Commissioner (ICO) to
investigate any aspect of your complaint. Please note that the ICO is
likely to expect internal complaints procedures to have been exhausted
before beginning his investigation.

Please do not hesitate to contact me if I can be of further assistance.

Regards,
Sharon Lewry
FoI Central Team
Public Engagement and Recognition Unit

Department for Culture, Media and Sport
2-4 Cockspur Street
London SW1Y 5DH
Tel: 0207 211 6307
Website: [1]www.culture.gov.uk
DCMS aims to improve the quality of life for all through cultural and
sporting activities, to support the pursuit of excellence and to champion
the tourism, creative and leisure industries

show quoted sections