Improvements in complaints handling by councils

Dear Sir or Madam,

On page 31 of your 08/09 annual report you state

'This change also reflects the improvements that have been made in
complaints handling by councils partly due to our training
activities.'

Please supply a copy of the independent survey or any other
material that supports your bold assertion that there have been
improvements in complaints handling by councils.

Yours faithfully,

A Johnson

Dear Foi Officer,

The information you refer me to only subjectively assesses the
effectiveness of your training not council complaints systems. I
cannot see any objective assessment that support your bold
assertion that council complaints systems have improved.

Please supply the information requested, [a copy of the independent
survey or any other material that supports your bold assertion that
there have been improvements in complaints handling by councils],
or in the alternative either an internal review or an admission
that no such objective evidence exists.

Yours sincerely,

A Johnson

Dear Foi Officer,

Thank you for your response, I will accept your response as
acceptance that you have no independent objective evidence to
support your bold assertion 'that council complaint systems have
improved'. They only evidence you appear to have based your
assertion on is the subjective assessment of council staff that
have attended one of your courses. I would have thought the LGO of
all organisations would have been very careful to ensure any of
their statements were supported with objective and impartial
evidence.

Yours sincerely,

A Johnson