Identifying & removing waste

Brian Peters made this Freedom of Information request to Newcastle upon Tyne City Council

The request was partially successful.

From: Brian Peters

14 June 2010

Dear Newcastle upon Tyne City Council,

What, if any, methodologies are you currently using to:

1) identify
2) quantify (i.e. expressed in numbers)
3) remove

waste before making budget cuts to services?

Methodologies in use to reduce waste in the public sector include
lean, Six Sigma, business process re-engineering(BPR), systems
thinking, total quality management (TQM) and theory of constraints
(TOC).

Yours faithfully,

Brian Peters

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From: Gov, Freedomofinformation@Newcastle
Newcastle upon Tyne City Council

14 June 2010

RFI - 2467

Thank you for your request for information received on 14th June 2010. I
am dealing with it under the terms of the Freedom of Information Act
2000 I have passed your request to relevant colleagues, and we will
respond to your request within 20 working days of receipt.

Regards,

Gemma

Gemma Snowball
Senior Admin Assistant
Chief Executives OffIce
Corporate Services
0191 211 5069 / x25069

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From: Gov, Freedomofinformation@Newcastle
Newcastle upon Tyne City Council

31 August 2010

Dear Mr Peters,

Thank you for your request for information received on 14 June 2010. I
am sorry for the delay in responding to you. This request was
incorrectly assigned to the wrong directorate while I was on annual
leave and I have now realised that it is one that I can give you a
simple answer to.

We use Lean methodologies in Newcastle City Council.

If you are unhappy with our response to your request you can ask for an
internal review of our decision. Please send details of your request for
review to the following address:

Information Governance Coordinator
Chief Executive's Directorate
Civic Centre
Barras Bridge
Newcastle upon Tyne
NE99 2BN
Telephone: 0191 277 7666
E-mail: [Newcastle upon Tyne City Council request email]

If you are still unhappy with how we have handled your request following
our internal review you can complain to the Information Commissioner.
Contact details are as follows:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
E-mail: [email address]

Regards,

Peter Dinsdale
Information Governance Officer (FOI & Data Protection)
0191 277 7038 ext 27038

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