ICT Implementation

Joe Hellard made this Freedom of Information request to Swindon Borough Council

The request was successful.

From: Joe Hellard

5 February 2010

Dear Swindon Council,

i) Who are the incumbent suppliers of the "basic connectivity
(Layer 2)" for your Wide Area Network Services? Are any contracts
due for renewal in the next six months?

ii) How many sites are there on your network and how many require
high speed (greater than 1Gig) connections?

iii) Do you build and operate your own network or do you use a
Systems Integrator or Outsourcing company to do that? If so, please
specify who and when the contract expires.

iv) How many Data Centres do you use and are they on council
premises or third party premises? Please specify post codes for DC
locations. If third party please specify the company and when the
contract expires.

v) Do you operate your own Data Centres or do you use a
Systems Integrator or Outsourcing company for that? If so, please
specify who and when the contract expires.

vi) Do you use "Co-location" Services ? If yes who is the supplier
and when do the contracts need to be renewed?

Yours faithfully,

Joe Hellard

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From: Joe Hellard

5 March 2010

Dear Swindon Council,

Hi - I'm surprised not to have a reply. I didn't even receive an
acknowledgement.

When can I expect a reply?

Yours faithfully,

Joe Hellard

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From: Customer Services
Swindon Borough Council

5 March 2010

Thank you for your email; in order for the FOI office to progress your
enquiry, please can you resend your original request?

Kind regards

Customer Services
Swindon Borough Council
Wat Tyler House
Swindon SN1 2JG
Phone: 01793 445500

E-mail: [Swindon Borough Council request email]
Website: www.swindon.gov.uk

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From: Joe Hellard

8 March 2010

Dear Customer Services,

Joe Hellard

5 February 2010

Dear Swindon Council,

i) Who are the incumbent suppliers of the "basic connectivity
(Layer 2)" for your Wide Area Network Services? Are any contracts
due for renewal in the next six months?

ii) How many sites are there on your network and how many require
high speed (greater than 1Gig) connections?

iii) Do you build and operate your own network or do you use a
Systems Integrator or Outsourcing company to do that? If so, please
specify who and when the contract expires.

iv) How many Data Centres do you use and are they on council
premises or third party premises? Please specify post codes for DC
locations. If third party please specify the company and when the
contract expires.

v) Do you operate your own Data Centres or do you use a
Systems Integrator or Outsourcing company for that? If so, please
specify who and when the contract expires.

vi) Do you use "Co-location" Services ? If yes who is the supplier
and when do the contracts need to be renewed?

Yours faithfully,

Joe Hellard

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Yours sincerely,

Joe Hellard

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From: Customer Services
Swindon Borough Council

8 March 2010

Thank you for your email which has been forwarded to the FoI office for
response.

Kind regards

Customer Services
Swindon Borough Council
Wat Tyler House
Swindon SN1 2JG
Phone: 01793 445500

E-mail: [Swindon Borough Council request email]
Website: www.swindon.gov.uk

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From: Joe Hellard

29 March 2010

Dear Customer Services,

Hi - this is very late - do you have any news for me?

Yours sincerely,

Joe Hellard

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From: Customer Services
Swindon Borough Council

29 March 2010

Thank you for your email which has been forwarded to the FoI office for
response.

Kind regards

Customer Services
Swindon Borough Council
Wat Tyler House
Swindon SN1 2JG
Phone: 01793 445500

E-mail: [Swindon Borough Council request email]
Website: www.swindon.gov.uk

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From: Sharon Druett
Swindon Borough Council

29 March 2010

Dear Mr Hellard,

Ref FOI101000202637 Freedom of Information Request

Thank you for your attached request dated 6 February 2010 receiveded in our office on 8 March 2010.

Under the terms of the Freedom of Information Act 2000, the Council has a duty to respond 'promptly' or no later than 20 working days, which in this case is 7 April 2010.

If you have any queries about this letter please contact me as detailed, quoting the above reference number.

Yours sincerely,

Sharon Druett

Sharon Druett ([email address])
Freedom of Information Officer
Law and Democratic Services
Swindon Borough Council
Tel: 01793 463377
Fax: 01793 463405
Web: www.swindon.gov.uk

Please consider the environment before printing this email.

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From: Sharon Druett
Swindon Borough Council

7 April 2010

Dear Mr Hellard,

Ref: FOI101000202637 Freedom of Information Request

Further to my attached acknowledgement, I enclose for your attention, the following information;

i) No

ii) 150+ None

iii) Capita until 2022

iv) A mixture of Council premises SN1 1QN and 3rd party - Capita ME19 4AB with whom the contract expires in 2022.

v) See above

vi) No

If you are dissatisfied with the service you have received in relation to your request and wish to make a complaint or request a review, you should contact:

Customer Services
Civic Offices
Euclid Street
Swindon
Website: www.[Swindon Borough Council request email]

The complaints/review procedure involves a full review and an examination of all the information by the Council's Monitoring Officer.

If you are not content with the outcome of our conclusion, you may apply directly to the Information Commissioner's Office for a decision, before contacting the Council. Generally, the ICO cannot make a decision unless you have exhausted the Council's own complaints procedure.

The Information Officer can be contacted at:

The Information Commissioner's Office,
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Email: [email address] <mailto:[email address]>
Tel: 01625 545700 (ask for Freedom of Information)

If you require any further information concerning this matter, please contact me as detailed, quoting the above reference number in any future communications.

Yours sincerely

Sharon Druett

Sharon Druett ([email address])
Freedom of Information Officer
Law and Democratic Services
Swindon Borough Council
Tel: 01793 463377
Fax: 01793 463405
Web: www.swindon.gov.uk

Please consider the environment before printing this email.

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From: Joe Hellard

14 April 2010

Dear Sharon Druett,

Thank you.

Yours sincerely,

Joe Hellard

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From: Sharon Druett
Swindon Borough Council

14 April 2010

I am out of the office until 15 April. If your matter is urgent or a Freedom of Information request please contact Anna Marzec Data Proctection Officer Tel: 01793 463404 [email address].Otherwise, I will respond to all other emails on my return.
The views expressed in this email are personal and may not necessarily reflect those of Swindon Borough Council unless explicitly stated otherwise.

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.

If you have received this email in error, please notify me immediately. If you are not the intended recipient of this email, you should not copy it for any purpose, or disclose it's contents to any other person.

Senders and recipients of email should be aware that, under the Data Protection Act 1998 and Freedom of Information Act 2000, the contents may have to be disclosed. The contents may be subject to recording and/or monitoring in accordance with relevant legislation

This footnote also confirms that this email has been swept by Anti-Virus software for the presence of computer viruses. However, Swindon Borough Council cannot accept liability for viruses that may be in this email and we recommend that you check all emails with an appropriate virus scanner.

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