ICT Implementation

Joe Hellard made this Freedom of Information request to Luton Borough Council

The request was partially successful.

From: Joe Hellard

5 February 2010

Dear Luton Borough Council,

i) Who are the incumbent suppliers of the "basic connectivity
(Layer 2)" for your Wide Area Network Services? Are any contracts
due for renewal in the next six months?

ii) How many sites are there on your network and how many require
high speed (greater than 1Gig) connections?

iii) Do you build and operate your own network or do you use a
Systems Integrator or Outsourcing company to do that? If so, please
specify who and when the contract expires.

iv) How many Data Centres do you use and are they on council
premises or third party premises? Please specify post codes for DC
locations. If third party please specify the company and when the
contract expires.

v) Do you operate your own Data Centres or do you use a
Systems Integrator or Outsourcing company for that? If so, please
specify who and when the contract expires.

vi) Do you use "Co-location" Services ? If yes who is the supplier
and when do the contracts need to be renewed?

Yours faithfully,

Joe Hellard

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From: ~LBC Freedom of Information
Luton Borough Council

8 February 2010

Thank you for your FOI request which is receiving attention. In
accordance with the legislation, you should expect a response from us by
8th March 2010.

Rose

Rose Stipta
Corporate Information Officer
Luton Borough Council
Tel 01582 546398
Fax 01582 546451
Email [email address]
Website www.luton.gov.uk

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From: Joe Hellard

8 March 2010

Dear ~LBC Freedom of Information,

Hi - do you know when you will reply?

Yours sincerely,

Joe Hellard

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From: ~LBC Freedom of Information
Luton Borough Council

9 March 2010

Apologies - I need to chase up on some of the information, but am aware
that our response is now overdue. I hope to have something with you by
early next week (I am on leave at the end of this week or I would have
said by the end of the week!)

Rose

Rose Stipta
Corporate Information Officer
Luton Borough Council
Tel 01582 546398
Fax 01582 546451
Email [email address]
Website www.luton.gov.uk

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From: Joe Hellard

10 March 2010

Dear ~LBC Freedom of Information,

Thanks for the update.

Yours sincerely,

Joe Hellard

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From: Joe Hellard

29 March 2010

Dear Luton Borough Council,

Hi - this is now very late.

Yours faithfully,

Joe Hellard

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From: Joe Hellard

30 April 2010

Dear Luton Borough Council,

Do you plan to reply?

Yours faithfully,

Joe Hellard

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From: ~LBC Freedom of Information
Luton Borough Council

30 April 2010

I am so sorry - I have been off sick the last few days but have been
gathering together all of the information and now hope to respond to you
before election day next week.

Rose

Rose Stipta
Corporate Information Officer
Luton Borough Council
Tel 01582 546398
Fax 01582 546451
Email [email address]
Website www.luton.gov.uk

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From: Joe Hellard

12 May 2010

Dear ~LBC Freedom of Information,

Rose - I'm not sure what to do now this is so long overdue.

Any idea when you will reply?

Yours sincerely,

Joe Hellard

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From: ~LBC Freedom of Information
Luton Borough Council

12 May 2010

I am really sorry - I have been really busy but plan to work at home on
Friday to send out your response along with some other FOIs I am dealing
with.

Rose

Rose Stipta
Corporate Information Officer
Luton Borough Council
Tel 01582 546398
Fax 01582 546451
Email [email address]
Website www.luton.gov.uk

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From: Joe Hellard

18 May 2010

Dear Luton Borough Council,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Luton Borough
Council's handling of my FOI request 'ICT Implementation'.

As you will see the reply is long overdue.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/ic...

Yours faithfully,

Joe Hellard

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From: Stipta, Rosemary
Luton Borough Council

18 May 2010

I refer to your FOI request and apologise for the long and unacceptable
delay in responding. Our answers are appended to your request below.

I hope this answers your enquiry but if you are unhappy with our
response, please write to me, Rosemary Stipta, Corporate Information
Officer at Town Hall, Luton, Beds, LU1 2BQ, so that I can arrange
further investigation. If you remain unhappy after the conclusion of
the Council's internal complaints procedure, you may apply to the
information Commissioner, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Rose

Rose Stipta
Corporate Information Officer
Luton Borough Council
Tel 01582 546398
Fax 01582 546451
Email [email address]
Website www.luton.gov.uk

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From: Heappey, Steve
Luton Borough Council

19 May 2010

Dear Mr Hellard,

Please accept my immediate apologies for our unacceptable delay in
responding to your February request for information. Our intention is to
always reply promptly to any communication whether it is made under this
legislation or otherwise. Like any public authority, we receive a
substantial number of enquiries every day and on rare occasions, we do
not reply as quickly as we should.

Exchanges with my colleague will have revealed to you that a combination
of events conspired to cause the delay and I have discussed these with
my colleagues concerned to ensure we learn from this and try to avoid
any further lapse.

I am advised that our full response was sent to you yesterday but for
the avoidance of any doubt, I repeat our response below.

i) Who are the incumbent suppliers of the "basic connectivity
(Layer 2)" for your Wide Area Network Services? Are any contracts
due for renewal in the next six months?

answer: They are part of consortium and no contracts due for
renewal within six months.

ii) How many sites are there on your network and how many require
high speed (greater than 1Gig) connections?

answer: 2 main sites, both with 1Gig capacity coming on stream.

iii) Do you build and operate your own network or do you use a
Systems Integrator or Outsourcing company to do that? If so, please
specify who and when the contract expires.

answer: we manage our own

iv) How many Data Centres do you use and are they on council
premises or third party premises? Please specify post codes for DC
locations. If third party please specify the company and when the
contract expires.

answer: we host our own 2 data centres on our own premises in
Luton.

v) Do you operate your own Data Centres or do you use a
Systems Integrator or Outsourcing company for that? If so, please
specify who and when the contract expires.

answer: we host our own data centres.

vi) Do you use "Co-location" Services ? If yes who is the supplier
and when do the contracts need to be renewed?

answer: No.

Once again, please accept our apologies

yours sincerely,

S.T Heappey

corporate Director

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From: Joe Hellard

10 June 2010

Dear Heappey, Steve,

Thanks for the reply. I know how business pressures can impact
processes.

Can I ask for some clarification?

Who are the consortium who privide your network? I had been told
ntl: provide your connectivity-is that not correct?

Can you be more specific about the location of your Data Centres?

Yours sincerely,

Joe Hellard

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Things to do with this request

Anyone:
Luton Borough Council only: