how to complain

Stuart Hardwicke CARRUTHERS made this Freedom of Information request to Local Government Ombudsmen

The request was successful.

From: Stuart Hardwicke CARRUTHERS

8 February 2009

Dear Sir or Madam,

Please provide a copy of the rights a complainant has to complain
about a Council under the procedures established by the LGO.

Please provide identification of the first date the LGO's codified
the processes, and the dates when these were changed (i.e. formally
authorised) by the CLAE).

This information is needed by consumers to identify what their
actual rights are under the processes established, as some
employees of the CLAE seem to have a different understanding of the
published procedures.

Yours faithfully,

Stuart Hardwicke Carruthers

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From: Foi Officer
Local Government Ombudsmen

10 February 2009

Dear Mr Hardwicke Carruthers

This is to acknowledge receipt of your request for information received
on 9 February 2009.

I will aim to reply within the 20-working day target (which would be by
9 March 2009). If I am unable to do so, I will write to you again
explaining why.

Yours sincerely

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.

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From: Foi Officer
Local Government Ombudsmen

3 March 2009

Attachment CS 09 016 Hardwicke Carruthers.doc
41K Download View as HTML

Dear Mr Carruthers

Our ref: CS/09/016

Please find attached a letter in response to the request below.

Yours sincerely

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.

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