Dear Sir or Madam,
How exactly could somebody have been given my parcel from your
Darlington depot without being asked for id? as a result my parcel
has been stolen.

Yours faithfully,
F Joyce

Dear F Joyce,

Can you please furnish further details of the item,from the card that was
left can you confirm whether the item was a parcel or a letter packet?

Many thanks
Roger Mence
FOI Unit

F joyce
<request-6729-79af84a7@whatdoth To: FOI requests at Royal Mail Group <[Royal Mail Group request email]>
eyknow.com> cc:
Sent by: F joyce Subject: Freedom of Information request - handing out recorded delivery parcels
<request-6729-79af84a7@whatdoth without id
eyknow.com>

26/01/2009 22:19

Dear Sir or Madam, How exactly could somebody have been given my
parcel from your Darlington depot without being asked for id? as a
result my parcel has been stolen.

Yours faithfully, F Joyce

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Dear Sir or Madam,
There was no card recieved, apparently it was posted through the
wrong door. The item was sent via An Post from the Rep of Ireland.
Tracking id [tracking number]. weight 1.134kg. I do not know haw
you distingush between a parcel and a package, I wasn't asked on
posting.

Yours sincerely,

F joyce

Thank you for your reply.

Can you please clarify whether you are the sender or the recipient of the
item as that determines where we pass the request to, AN Post (as sender)
or Royal Mail Customer Services (as recipient)

Many thanks
Roger Mence
FOI Unit

F joyce
<request-6729-79af84a7@whatdoth To: [Royal Mail Group request email]
eyknow.com> cc:
Sent by: F joyce Subject: Re: Freedom of Information request - handing out recorded delivery parcels
<request-6729-79af84a7@whatdoth without id
eyknow.com>

27/01/2009 13:33

Dear Sir or Madam, There was no card recieved, apparently it was
posted through the wrong door. The item was sent via An Post from
the Rep of Ireland. Tracking id [tracking number]. weight 1.134kg. I do
not know haw you distingush between a parcel and a package, I
wasn't asked on posting.

Yours sincerely,

F joyce

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Dear Sir or Madam,
I am the sender but as the recipient is my sister i am enquiring on
her behalf, also the item went missing while in posession of Royal
Mail i do not wish to redirected to An post i am simply enquiring
as to how it would be possible for an item to be released to a
person without any form of id or proof of address being requested.
What is the standard proceedure when releasing registered items to
members of the public and what safeguards are in place to ensure
items are only handed over to the rightful recipient?

Yours sincerely,

F joyce

Dear F Joyce,

I have made further enquiries regarding your posting.

Can you please confirm the name of the address of the recipient as, Royal
Mail Customer Services have confirmed that the item was signed for and
collected on 17/01/2008. With this information we will be able to make
further enquiries on your behalf.

Regards
Roger Mence
FOI Unit

F joyce
<request-6729-79af84a7@whatdoth To: [Royal Mail Group request email]
eyknow.com> cc:
Sent by: F joyce Subject: Re: Freedom of Information request - handing out recorded delivery parcels
<request-6729-79af84a7@whatdoth without id
eyknow.com>

28/01/2009 16:32

Dear Sir or Madam, I am the sender but as the recipient is my
sister i am enquiring on her behalf, also the item went missing
while in posession of Royal Mail i do not wish to redirected to An
post i am simply enquiring as to how it would be possible for an
item to be released to a person without any form of id or proof of
address being requested. What is the standard proceedure when
releasing registered items to members of the public and what
safeguards are in place to ensure items are only handed over to the
rightful recipient?

Yours sincerely,

F joyce

show quoted sections

Dear Sir or Madam,

The item was addressed to

[redacted]

Darlington
Co. durham


According to Royal Mail the item was collected by a [redacted] as
this was the signature on the card used to collect the item.
We do not know who this person is, they do not live at the above
address.

These are some of the issues that we would like you to address:
number 1. where did he the get the card? it was NOT delivered to
the above address.

Number 2. How could the registered item of mail be released to
somebody with a card signed by a man named [redacted] when the name
on the package was [redacted]?

Number 3. Why was he not asked for id? surely it was quite obvious
he was NOT [redacted], or any other woman for that matter.

Number 4. Why was he not asked for proof of address matching the
package?

Number 5. why was so little care taken to ensure the package
reached it's rightful and legal owner?

Number 6. What exactly do Royal Mail intend to do about the
situation and the obvious disregard by their personnel for
proceedures in place to protect the public (your customers) from
the misappropriation of their mail?

Proceedures for collecting mail from Royal Mail in the event of
undelivery are clearly stated on Royal Mail's website. These
proceedures were clearly breached.

Yours sincerely,

F joyce

Dear F Joyce

Thank you for your email on 29th January 2009. Please be assured we are
looking into the points raised and we will get back to you shortly.

Yours sincerely

Roger Mence
[Royal Mail Group request email]
Freedom of Information Unit
PO Box 341, ALDERSHOT, GU11 1WW

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in England
and Wales.
Registered number 4138203. Registered office at 148 Old Street, LONDON EC1V
9HQ

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Dear Sir or Madam,

I am still awaiting an explanation!

Yours sincerely,

F joyce

Dear F Joyce,

Thankyou for e mail,we are still trying to gather the relevant
information and shall respond to you asap.

Regards

Roger Mence [Royal Mail Group request email]
Freedom of Information
Unit PO Box 341, ALDERSHOT, GU11 1WW

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in
England and Wales. Registered number 4138203. Registered office at
148 Old Street, LONDON EC1V 9HQ

F joyce
<request-6729-79af84a7@whatdoth To: [Royal Mail Group request email]
eyknow.com> cc:
Sent by: F joyce Subject: Re: Freedom of Information request - handing out recorded delivery parcels
<request-6729-79af84a7@whatdoth without id
eyknow.com>

23/02/2009 01:28

Dear Sir or Madam,

I am still awaiting an explanation!

Yours sincerely,

F joyce

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Dear F Joyce

I am writing in response to your recent emails regarding your mail item,
sent via An Post ([tracking number]). You originally asked how somebody could
have collected your parcel from Royal Mail without being asked for id. Our
records show that.....

We originally attempted delivery of this item on 17/01/2009. No one was
able to sign for the item so it was returned to our Darlington office
awaiting collection. The item was collected on 17/01/2009.

You asked how it would be possible for an item to be released to a person
without any form of id or proof of address. You also asked for details of
the standard procedure when releasing registered items to members of the
public and what safeguards are in place to ensure items are only handed
over to the rightful recipient.

ID was requested and shown and the item given to the caller.

If we are unable to deliver an item because nobody was available to sign
for the item, or the size of the item meant that it could not be posted
through the recipient's letterbox, we'll leave a ‘Sorry you were out’ card
which explains why we were unable to deliver, and how to arrange redelivery
or collection. Recipients need to take proof of their identity to the Post
Office® or Delivery Office when they collect an item. Somebody other than
the addressee can collect an item, but they are asked to bring the original
‘Sorry you were out’ card and provide proof of the addressee's ID.

Our records show that item [tracking number] was actually addressed to number
27 Salisbury Terrace and the residents at that address therefore received a
‘Sorry you were out’ card when we originally attempted delivery.

The Freedom of Information Act applies only to requests for recorded
information.

We have therefore spoken to our Customer Services team, in order for them
to look into this further and investigate your complaint. In order for
them to contact you directly and address your concerns over the handling of
this item, please could you provide your address and/or telephone number.
You can email us directly at [Royal Mail Group request email] in order to prevent your
personal information being published on the What DoThey Know website.

If you are If you are dissatisfied with this response for any reason you do
have a right to request an internal review, in which case please write to
the Head of Information Compliance, Royal Mail House, Company Secretary's
Office, 5th Floor, 148 Old Street, LONDON, EC1V 9HQ. An internal panel
will then review the decision, and you will be advised of the outcome.

If, having requested an internal review by Royal Mail, you are still not
satisfied with our response you also have a right of appeal to the
Information Commissioner at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
www.informationcommissioner.gov.uk

Yours sincerely

Roger Mence
FOI Casework Manager
[Royal Mail Group request email]

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Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Royal Mail Group's
handling of my FOI request 'handing out recorded delivery parcels
without id'.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/ha...

Under no circumstances was the package addressed to number 27, I
personally wrote the address on the envelope, it was addressed to
number 72. While your delivery people may be dyslexic, I am an
accountant and I can assure you that I'm not.

As for checking id, did anybody bother to check if the person
collecting the parcel even knew the name of the person it was
adressed to?

The flimsy excuse you have offered will not suffice.

If you had followed proceedures as they were detailed on
royalmail.com this situation would not have occured.

Yours sincerely,

F joyce

Dear Sir or Madam,
I most certainly would very much like you to contact me, I would
love to hear you excuses... sorry explanations in person. my
telephone number is

[mobile number redacted]

Eagerly awaiting your call!!

Yours sincerely,

F joyce

Dear Ms Joyce

I am writing in regard to your email sent 25th February 2009 in which you
requested a review of the reply we sent of the same date. We are aware
that your request for an internal review is shown to be outstanding on the
‘whatdotheyknow.com’ website.

I understand that our Customer Care department contacted you in the past
month regarding your concerns over this incident and that the matter has
been resolved to your satisfaction. We believed therefore that no further
action was required in relation to your request for information under the
Freedom of Information Act.

The Freedom of Information Act applies only to recorded information and for
this reason our response to your request under FOIA could only be made
based on the information actually held on record by Royal Mail. It is
unlikely therefore that any further information could be given following an
internal review of your request. However, if you still wish us to complete
an internal review of your FOI request, please do contact me.

Yours sincerely

Colin Young
Freedom of Information Manager
Company Secretary's Office

Royal Mail is a trading name of Royal Mail Group Ltd. Registered in England
and Wales.
Registered number 4138203. Registered office at 148 Old Street, LONDON EC1V
9HQ

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