Hampton Court Station Sequential Test

Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting

You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.

If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.

For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/abo...

But my e-mail refers to an Environmental Incident, won't it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:

[2]http://www.environment-agency.gov.uk/con...

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References

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Dear Thomas

Thank you for your enquiry regarding the Hampton Court Station
Sequential Test. For your information, your query has been passed to our
local External Relations Team (Planning and Corporate Services) for
attention and they will be in touch with you shortly.

Should you wish to contact them in the meantime, their details are
below. Please quote your Enquiry Ref 090123jm02 in your correspondence
with us.

External Relations
Planning and Corporate Services
Environment Agency
Thames Region, South East Area
Swift House
Frimley Business Park
CAMBERLEY
GU16 7SQ

Tel: 08708 506506

Kind regards

Jan Motyka

Customer Service Advisor
Tel No Ext 08708 506506
Tel No Int 7113009

How did we do?

How would you rate the service you've received from us?

Let us know by completing our online customer survey.

The survey is anonymous and can be accessed via the following link and
will only take a few minutes:

https://www.questback.com/theenvironment...

show quoted sections

Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting

You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.

If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.

For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/abo...

But my e-mail refers to an Environmental Incident, won't it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:

[2]http://www.environment-agency.gov.uk/con...

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[3]www.environment-agency.gov.uk

References

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2. http://www.environment-agency.gov.uk/con...
3. http://www.environment-agency.gov.uk/

Dear Thomas

Thank you for coming back to us regarding your original request
concerning the Hampton Court Station Sequential Test.

I sincerely apologise for the lack of response and can see that this is
well out of charter. I have forwarded you details once again through to
our office in Camberley and have asked them to treat this as urgent.

Should you require any further help or you receive no response, please
contact us again quoting Ref 090219jm01 so that we can trace your
details.

Once again please accept my apologies.

Kind regards

Jan Motyka

Customer Service Advisor
Tel No Ext 08708 506506
Tel No Int 7113009

How did we do?

How would you rate the service you've received from us?

Let us know by completing our online customer survey.

The survey is anonymous and can be accessed via the following link and
will only take a few minutes:

https://www.questback.com/theenvironment...

show quoted sections

Our Ref: SE15255

Dear Mr Palmer

I have just been forwarded the attached email you sent to Unit Enquiries
on the 19 February 2009 requesting to be sent a response to your Freedom
of Information request, originally received by email on the 25 January
2009, as you state that we are late in responding.

I understand from our records that my colleague Andy Goymer emailed you on
the 27 January 2009 acknowledging receipt of the attached Freedom of
Information request, and an additional 2 requests. As per Andy's email we
have 20 working days to respond to Freedom of Information request from the
date or receipt. As we received your Freedom of Information request on the
25 January our date for a response would be the 23 February 2009.

According to our records Andy did respond to your Freedom of Information
request by email on the 10 February 2009. Andy also stated in his email
that if you had any further questions you could contact him directly by
telephone or email quoting the above reference number.

If you have not received Andy Goymer's email please let me know and I can
resend this to you. If you did wish to speak with Andy regarding the
response he will be back in the office on Monday 23 February.

Yours sincerely

Tanya Jorgji
External Relations Officer
Environment Agency
Thames South East Area
Tel. 01276 454796
Email: [1][email address]

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[2]www.environment-agency.gov.uk

References

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