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Gary Crow made this Freedom of Information request to Environment Agency
The request was successful.
From: Gary Crow
31 January 2009
Dear Sir or Madam, Please supply information as to whether there is
a sub surface river, or water flow, in the ground
below the Hampton Court Station / Jolly Boatman development
on a Zone 3 flood plain.(The highest risk of flooding)
Yours faithfully,
Gary Crow
From: Enquiries, Unit
Environment Agency
31 January 2009
Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting
You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.
If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.
The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.
For further information on our Customer Charter please see
[1]http://www.environment-agency.gov.uk/abo...
But my e-mail refers to an Environmental Incident, won't it get answered
sooner?
If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:
[2]http://www.environment-agency.gov.uk/con...
Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.
We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.
We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
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Environment Agency address may also be accessed by someone other than the
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If we have sent you information and you wish to use it please read our
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Find out more about the Environment Agency at
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References
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2. http://www.environment-agency.gov.uk/con...
3. http://www.environment-agency.gov.uk/
From: Enquiries, Unit
Environment Agency
3 February 2009
Dear Gary
Thank you for your enquiry regarding the Hampton Court Station / Jolly
Boatman proposed development. For your information, your query has been
passed to our local External Relations Team (Planning and Corporate
Services) for attention and they will be in touch with you shortly.
Should you wish to contact them in the meantime, their details are
below. Please quote your Enquiry Ref 090202jm04 in your correspondence
with us.
External Relations
Planning and Corporate Services
Environment Agency
Thames Region, South East Area
Swift House
Frimley Business Park
CAMBERLEY
GU16 7SQ
Tel: 08708 506506
Kind regards
Jan Motyka
Customer Service Advisor
Tel No Ext 08708 506506
Tel No Int 7113009
How did we do?
How would you rate the service you've received from us?
Let us know by completing our online customer survey.
The survey is anonymous and can be accessed via the following link and
will only take a few minutes:
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show quoted sections
From: Goymer, Andy
Environment Agency
4 February 2009
Our Ref: SE 15310
Dear Mr Crow
Freedom of Information request - Hampton Court Station / Jolly Boatman
proposed development - subsurface river
We have no record of an underground river at the Hampton Court/Jolly
Boatman site. However, there is shallow groundwater in this area.
We are aware that a large underground basement structure is proposed for
the new development. As identified, the groundwater is very shallow below
ground level and therefore the basement will be deeper than the water
table. We have asked the developer to provide a risk assessment to
demonstrate how the basement will impact on groundwater flow in the
sub-surface and how it is intended to mitigate the risk associated with
groundwater accumulation up-gradient. A report by Waterman Environmental
submitted with the application stated that drainage plans were to be
produced to detail the movement of the groundwater around the underground
structure and we requested that these be submitted to us for approval.
You should note that this information is based on that currently available
as of the date of this letter. We accept no liability whatsoever for any
loss or damage arising from interpretation or use of this information. You
may feel it is appropriate to contact our office at regular intervals, to
check whether any amendments/ improvements have been made. Should you
re-contact us after a period of time, please quote the above reference in
order to help us deal with your query.
This information is provided subject to the enclosed notice, which you
should read.
Yours sincerely
Andy Goymer
External Relations Officer
The Environment Agency
Tel: 01276 454327
Email: [1][email address]
Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.
We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.
We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.
If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[2]www.environment-agency.gov.uk
References
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2. http://www.environment-agency.gov.uk/
From: Gary Crow
10 August 2009
Dear Goymer, Andy, Please supply the report referred to in your
third paragraph above.
Yours sincerely,
Gary Crow
From: Goymer, Andy
Environment Agency
10 August 2009
Dear Mr Crow
I no longer work in the External Relations Team and have therefore
forwarded your email onto my former colleagues.
If you wish to contact the External Relations Team direct, please email
[email address]
Regards
Andy Goymer
Environment Agency
show quoted sections
From: Parsons, Roxanne
Environment Agency
11 August 2009
Good Morning Gary,
Unfortunately Andy no longer works in External Relations so I have picked
up your enquiry. Do you have an SE reference number at all or would you
like your request for the report by Waterman Environmental to be
considered a new enquiry?
If you would like to come back to myself directly that would be great.
Kindest Regards,
Roxanne Parsons
External Relations Officer
Environment Agency, Thames Region, South East Area
Email: [1][email address]
Direct Dial: 01276 454333
Swift House, Frimley Business Park, Camberley, Surrey, GU16 7SQ
P Did you know - spray taps can reduce water use by 60 - 70% compared with
conventional taps
Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.
We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.
We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.
If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[2]www.environment-agency.gov.uk
References
Visible links
1. mailto:[email address]
mailto:[email address]
mailto:[email address]
2. http://www.environment-agency.gov.uk/
From: Gary Crow
11 August 2009
Dear Parsons, Roxanne,
Thanks for your message. The EA reference for the message which
refers to the report I requested is
SE 15310
Yours sincerely,
Gary Crow
From: Parsons, Roxanne
Environment Agency
11 August 2009
Thanks for this, I will come back to you as soon as possible.
Cheers,
Roxy
show quoted sections
From: Parsons, Roxanne
Environment Agency
13 August 2009
Dear Mr Crow,
The planning application details, including all the reports and plans
submitted to the local planning authority, are publicly available from
their website. The link is :
http://www2.elmbridge.gov.uk/Planet/ispf...
tApplicationEnquiry and you will need to search under the application
reference number, which is 2008/1600.
Kindest Regards,
Roxanne Parsons
External Relations Officer
Environment Agency, Thames Region, South East Area
Email: [email address]
Direct Dial: 01276 454333
Swift House, Frimley Business Park, Camberley, Surrey, GU16 7SQ
P*Did you know - spray taps can reduce water use by 60 - 70% compared
with conventional taps
show quoted sections
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