Hampton Court Station / Jolly Boatman proposed development - flooding

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Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting

You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.

If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.

For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/abo...

But my e-mail refers to an Environmental Incident, won't it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:

[2]http://www.environment-agency.gov.uk/con...

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[3]www.environment-agency.gov.uk

References

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Dear Gary

Thank you for your enquiry.

We are sorry to learn that you are waiting for a response to your
request.

We have checked our records and although we have several request from
you regarding the Hampton Court Station / Jolly Boatman proposed
development, we have been unable to locate the details of your enquiry,
your ref 7474. The requests 7476, 7475 and 7472 were forwarded to our
External Relations team at Camberley on 3 February 2009.

So that we can respond to your enquiry, please resend the full details
of your enquiry to us and we will forward to the appropriate team.
Please quote your enquiry reference 090219/jc07 in your reply.

We look forward to your reply

Kind regards

Joanne Carney
Customer Service Advisor
National Customer Contact Centre
Environment Agency

Tel: 08708 506 506

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