Geographic Telephone Number

Thank you for contacting Nottinghamshire County Council. You should expect
a response from us shortly. Your enquiry is detailed below under the
heading 'Enquiry History'.

[1]Please do not reply to this e-mail. If you wish to add anything to your
original enquiry please click here.

Question Reference #081108-000002
Question: Freedom of Information request - Geographic Telephone
Number
Date Created: 08/11/2008 18:55
Last Updated: 08/11/2008 18:55
Status: Unresolved

Enquiry History
Customer (John Bradbury) 08/11/2008 18:55
Dear Sir or Madam,

Will you please let me know the geographic telephone number for
Notts County Council to which the new contact number (08449 80 80
80) terminates.

The reason for this request is that I have a phone package which
does not charge me for geographic numbers but charges me at 4p per
minute for any 0844 call that I make from my land line. I also have
a mobile with inclusive calls which mean that a geographic call
costs me nothing, but a call to your 0844 number costs me 20p per
minute.

(NB The cost of phoning this number from a Pay-phone is also
extremely high)

Yours faithfully,

John Bradbury

show quoted sections

Recently you sent Nottinghamshire County Council an enquiry. Our response
is detailed below, along with your enquiry, under the heading 'Enquiry
History'.

We will assume your enquiry has been resolved if we do not hear from you
within 7 days.

Thank you for contacting us.

[1]Please do not reply to this e-mail. If you wish to add anything to your
original enquiry please click here.

Subject
Freedom of Information request - Geographic Telephone Number

Enquiry History
Response (Steve Evans) 10/11/2008 16:10
Dear John,

Thank you for your email requesting information under the freedom of
information act. This has been forwarded to the relevant department who
will contact you when they have the information you require.

If you have any further questions please do not hesitate to contact us.
Customer (John Bradbury) 08/11/2008 18:55
Dear Sir or Madam,

Will you please let me know the geographic telephone number for
Notts County Council to which the new contact number (08449 80 80
80) terminates.

The reason for this request is that I have a phone package which
does not charge me for geographic numbers but charges me at 4p per
minute for any 0844 call that I make from my land line. I also have
a mobile with inclusive calls which mean that a geographic call
costs me nothing, but a call to your 0844 number costs me 20p per
minute.

(NB The cost of phoning this number from a Pay-phone is also
extremely high)

Yours faithfully,

John Bradbury

show quoted sections

Thank you for contacting Nottinghamshire County Council. You should expect
a response from us shortly. Your enquiry is detailed below under the
heading 'Enquiry History'.

[1]Please do not reply to this e-mail. If you wish to add anything to your
original enquiry please click here.

Question Reference #081110-000033
Question: Re: Freedom of Information request - Geographic Telephone Number
Date Created: 10/11/2008 21:11
Last Updated: 10/11/2008 21:11
Status: Unresolved

Enquiry History
Customer (John Bradbury) 10/11/2008 21:11
Dear Nottinghamshire County Council,

I'm sorry but the URL you gave me was for your FAQ home page which
I was unable to access as I have no user ID or password as it
required me to log on. In no way did it answer the request

Will you please give me the correct URL

Yours sincerely,

John Bradbury

show quoted sections

Dear Mr Bradbury

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST
Thank you for your request for information about the geographic telephone
number for the Council's Customer Service Centre. You have also requested
information on the cost of running the 08449 80 80 80 telephone number.
Your requests were received on 10 November 2008 and I am dealing with
them jointly under the terms of the Freedom of Information Act 2000.

In some circumstances a fee may be payable and if that is the case I will
let you know. A fees notice will be issued to you, and you will be
required to pay before I will proceed to deal with your request.

You will receive the information requested within 20 working days unless
the Council does not hold the information or there is a reason for it to
be withheld. I will write to you in any event.

If you have any requirements regarding the format any information should
be supplied in, e.g. the language to be used, audio, large print and so
on, then please let me know. If you have not already done so, please
supply your email address if you are willing to receive the information
electronically.

If you have any queries or concerns then please do not hesitate to contact
me. Please remember to quote the reference number above in any future
communications.

Further information about your rights is also available from the
Information Commissioner at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 08456 30 60 60 or 01625 54 57 45
www.ico.gov.uk

Yours sincerely

Denise Makar
Customer Complaints Officer
Corporate Complaints Team
Chief Executive's Department
Nottinghamshire County Council
(0115) 977 2044

Steven Evans/cs/nottscc To [email address]
cc
10/11/2008 16:23 Subject FWD: Freedom of Information request -
Geographic Telephone Number

The following enquiry has been forwarded to you by:
Steve Evans ([email address])

Sender's Comment
Forwarded as requested.
Contact information
E-mail address: [FOI #3999 email]
First name: John
Last name: Bradbury
Type:
Title:
District:
Postcode:
Daytime Telephone No:
Mobile Tel No:
Date first input:

Postal Address

General Notes

Reference #081108-000002
Question: Freedom of Information request - Geographic Telephone
Number
Rule State: escalate?
Category Level 1: Your Council
Date Created: 08/11/2008 18:55
Last Updated: 10/11/2008 15:59
Status: Unresolved
Assigned: Steve Evans
Enquiry Type: Normal Enquiry
FOI Created:
FOI Due Date:
FOI Related RFI:
FOI Elapsed Time:
FOI Clock Active:
FOI Status:
FOI Fee:
Appeal for FOI:

Enquiry History
Customer (John Bradbury) 08/11/2008 18:55
Dear Sir or Madam,

Will you please let me know the geographic telephone number for
Notts County Council to which the new contact number (08449 80 80
80) terminates.

The reason for this request is that I have a phone package which
does not charge me for geographic numbers but charges me at 4p per
minute for any 0844 call that I make from my land line. I also have
a mobile with inclusive calls which mean that a geographic call
costs me nothing, but a call to your 0844 number costs me 20p per
minute.

(NB The cost of phoning this number from a Pay-phone is also
extremely high)

Yours faithfully,

John Bradbury

show quoted sections

Recently you sent Nottinghamshire County Council an enquiry. Our response
is detailed below, along with your enquiry, under the heading 'Enquiry
History'.

We will assume your enquiry has been resolved if we do not hear from you
within 7 days.

Thank you for contacting us.

[1]Please do not reply to this e-mail. If you wish to add anything to your
original enquiry please click here.

Subject
Re: Freedom of Information request - Geographic Telephone Number

Enquiry History
Response (Steve Evans) 13/11/2008 13:00
Dear John,

I refer to your e-mail regarding our message informing you that your enquiry has been classed as
solved.

The message you received is an automated response that is generated after 7 days. It has been sent to
you in error and I apologise for the confusion.

As you requested information under the Freedom of Information Act 2000 you should receive a reply
within 20 working days. Please contact us again if you do not receive a reply from our Freedom of
Information Practitioner within this timescale.

I hope this clarifies the situation.
Customer (John Bradbury) 10/11/2008 21:11
Dear Nottinghamshire County Council,

I'm sorry but the URL you gave me was for your FAQ home page which
I was unable to access as I have no user ID or password as it
required me to log on. In no way did it answer the request

Will you please give me the correct URL

Yours sincerely,

John Bradbury

show quoted sections

Thank you for contacting Nottinghamshire County Council. You should expect
a response from us shortly. Your enquiry is detailed below under the
heading 'Enquiry History'.

[1]Please do not reply to this e-mail. If you wish to add anything to your
original enquiry please click here.

Question Reference #081115-000004
Question: Re: Freedom of Information request - Geographic Telephone Number
Date Created: 15/11/2008 09:55
Last Updated: 15/11/2008 09:55
Status: Unresolved

Enquiry History
Customer (John Bradbury) 15/11/2008 09:55
Dear Nottinghamshire County Council,

I note from your erroneous replies that you will consider the
matter closed unless I resurrect it within 7 days of your reply.

I am going away for two weeks as from this week-end and therefore
cannot guarantee to see the reply in time assuming that you send it
while I am away.

In the event of your replying will you please hold it open until
3rd December (your legal limit for a reply is 9th December 2008

Yours sincerely,

John Bradbury

show quoted sections

We have not heard from you concerning your enquiry in the 7 days since we
sent you a response. Consequently, we have changed the status of your
enquiry to 'solved'.

[1]Please do not reply to this e-mail. If you wish to add anything to your
original enquiry please click here.

Question Reference #081108-000002
Question: Freedom of Information request - Geographic Telephone
Number
Category Level Your Council
1:
Date Created: 08/11/2008 18:55
Last Updated: 18/11/2008 05:22
Status: Solved

Enquiry History
Response (Steve Evans) 10/11/2008 16:10
Dear John,

Thank you for your email requesting information under the freedom of
information act. This has been forwarded to the relevant department who
will contact you when they have the information you require.

If you have any further questions please do not hesitate to contact us.
Customer (John Bradbury) 08/11/2008 18:55
Dear Sir or Madam,

Will you please let me know the geographic telephone number for
Notts County Council to which the new contact number (08449 80 80
80) terminates.

The reason for this request is that I have a phone package which
does not charge me for geographic numbers but charges me at 4p per
minute for any 0844 call that I make from my land line. I also have
a mobile with inclusive calls which mean that a geographic call
costs me nothing, but a call to your 0844 number costs me 20p per
minute.

(NB The cost of phoning this number from a Pay-phone is also
extremely high)

Yours faithfully,

John Bradbury

show quoted sections

Recently you sent Nottinghamshire County Council an enquiry. Our response
is detailed below, along with your enquiry, under the heading 'Enquiry
History'.

We will assume your enquiry has been resolved if we do not hear from you
within 7 days.

Thank you for contacting us.

[1]Please do not reply to this e-mail. If you wish to add anything to your
original enquiry please click here.

Subject
Re: Freedom of Information request - Geographic Telephone Number

Enquiry History
Response (Steve Evans) 20/11/2008 10:04
Dear John,

I refer to your e-mail regarding your Freedom of information request- Geographic telephone number. I
would like to reassure you that your request has gone to the appropriate person and will be dealt with
in the time scale.
I can only apologise again for the automated response that has been sent to you in error.
Customer (John Bradbury) 15/11/2008 09:55
Dear Nottinghamshire County Council,

I note from your erroneous replies that you will consider the
matter closed unless I resurrect it within 7 days of your reply.

I am going away for two weeks as from this week-end and therefore
cannot guarantee to see the reply in time assuming that you send it
while I am away.

In the event of your replying will you please hold it open until
3rd December (your legal limit for a reply is 9th December 2008

Yours sincerely,

John Bradbury

show quoted sections

We have not heard from you concerning your enquiry in the 7 days since we
sent you a response. Consequently, we have changed the status of your
enquiry to 'solved'.

[1]Please do not reply to this e-mail. If you wish to add anything to your
original enquiry please click here.

Question Reference #081115-000004
Question: Re: Freedom of Information request - Geographic Telephone Number
Escalation Level: 2 days from time created 1
Category Level 1: Your Council
Date Created: 15/11/2008 09:55
Last Updated: 28/11/2008 05:23
Status: Solved

Enquiry History
Response (Steve Evans) 20/11/2008 10:04
Dear John,

I refer to your e-mail regarding your Freedom of information request- Geographic telephone number. I
would like to reassure you that your request has gone to the appropriate person and will be dealt with
in the time scale.
I can only apologise again for the automated response that has been sent to you in error.
Customer (John Bradbury) 15/11/2008 09:55
Dear Nottinghamshire County Council,

I note from your erroneous replies that you will consider the
matter closed unless I resurrect it within 7 days of your reply.

I am going away for two weeks as from this week-end and therefore
cannot guarantee to see the reply in time assuming that you send it
while I am away.

In the event of your replying will you please hold it open until
3rd December (your legal limit for a reply is 9th December 2008

Yours sincerely,

John Bradbury

show quoted sections

Thank you for contacting Nottinghamshire County Council. You should expect
a response from us shortly. Your enquiry is detailed below under the
heading 'Enquiry History'.

[1]Please do not reply to this e-mail. If you wish to add anything to your
original enquiry please click here.

Question Reference #081201-000039
Question: Re: Freedom of Information request - Geographic Telephone Number
Date Created: 01/12/2008 19:40
Last Updated: 01/12/2008 19:40
Status: Unresolved

Enquiry History
Customer (John Bradbury) 01/12/2008 19:40
Dear Nottinghamshire County Council,

Despite you telling me that the matter is closed you still have not
let me know the relevant information and the legal time limit is
getting close.

I look forward to your reply and hope that I do not have to ask for
an internal review owing to no timely reply!

Yours sincerely,

John Bradbury

show quoted sections

Recently you sent Nottinghamshire County Council an enquiry. Our response
is detailed below, along with your enquiry, under the heading 'Enquiry
History'.

We will assume your enquiry has been resolved if we do not hear from you
within 7 days.

Thank you for contacting us.

[1]Please do not reply to this e-mail. If you wish to add anything to your
original enquiry please click here.

Subject
Re: Freedom of Information request - Geographic Telephone Number

Enquiry History
Response (Karen Green) 02/12/2008 09:42
Dear John,

Thank you for your enquiry.

I have contacted the Freedom of Information Practitioner for our Chief Executive's department and the
matter is in hand. You should receive a reply by the deadline of 10th December 2008.

If you have any further enquiries please do not hesitate to contact us again.

Kind regards
Customer (John Bradbury) 01/12/2008 19:40
Dear Nottinghamshire County Council,

Despite you telling me that the matter is closed you still have not
let me know the relevant information and the legal time limit is
getting close.

I look forward to your reply and hope that I do not have to ask for
an internal review owing to no timely reply!

Yours sincerely,

John Bradbury

show quoted sections

Dear Mr Bradbury

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

Your request for information has now been considered and the information
requested is attached.

If you have any queries or concerns then please contact me.

Further Information about your rights is available from the Information
Commissioner at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
www.informationcommissioner.gov.uk

Yours sincerely

Denise Makar
Customer Complaints Officer
Corporate Complaints Team
Chief Executive's Department
Nottinghamshire County Council
(0115) 977 2044

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