Follow this request
There is 1 person following this request
Act on what you've learnt
Similar requests
council functions
To Cherwell District Council by Stuart Hardwicke CARRUTHERS 23 August 2008
function council
To Leeds City Council by Stuart Hardwicke CARRUTHERS 23 August 2008
TLC Cards
To Norwich City Council by Stuart Hardwicke CARRUTHERS 20 December 2008
function council
To Southwark Borough Council by Stuart Hardwicke CARRUTHERS 24 August 2008
functions council
To Runnymede Borough Council by Stuart Hardwicke CARRUTHERS 24 August 2008
council functions
To Craven District Council by Stuart Hardwicke CARRUTHERS 23 August 2008
function council
To Walsall Metropolitan Borough Council by Stuart Hardwicke CARRUTHERS 24 August 2008
function council
To Sunderland City Council by Stuart Hardwicke CARRUTHERS 24 August 2008
functions council
To Uttlesford District Council by Stuart Hardwicke CARRUTHERS 24 August 2008
council functions
To Charnwood Borough Council by Stuart Hardwicke CARRUTHERS 23 August 2008
function council
Stuart Hardwicke CARRUTHERS made this Freedom of Information request to Norwich City Council
The request was partially successful.
From: Stuart Hardwicke CARRUTHERS
23 August 2008
Dear Sir or Madam,
I would like to know the average proportion of time the elected
representatives of your authority spend as part of their duties for
2005/2006, 2006/2007 and 2007/2008 on their main activities. The
activities that form their duties (employment) as an elected
representative are:
1 directly resolving complaints against the executive (Council
Staff) of the Council by residents;
2 sitting on committee's;
3 acting for the political parties that they represent and/or
ceremonial duties (i.e. all time not spent on sitting on a
Committee or resolving a complaint against the executive);
The total time spent by an elected representative for a Council on
these three activities should be 100 per cent of the time they
spend 'working for a Council' as an elected representative.
I would additionally like to know how much in total was paid to
local councillors to meet all their duties (including expenses) for
2005/2006, 2006/2007 and 2007/2008 by your authority, and how many
elected representatives are (and were) represented on your
authority for these years.
I would also like to know how many Complaints in total were
submitted to your Council in 2005/2006, 2006/2007 and 2007/2008 for
each year. I would further like to know how many of these
complaints were formally considered by an elected representative
for each of these years.
I would further like to know how many complaints against the
Executive (Council staff) led to the elected representatives
formally identifying that the Executive had acted wrongly for the
years 2005/2006, 2006/2007 and 2007/2008, and how many of these
formal determinations by the elected representatives identify that
there was no wrong-doing by the Executive. How many staff employed
by your authority in 2005/2006, 2006/2007 and 2007/2008 ceased to
be employed by your authority as a direct result of a complaint
against the Executive, and the Councillors identifying this to be
the case.
I would further like to know how much money the Council has paid to
a complainant (i.e. victim of a Council's wrongdoing) through its
own complaints system (i.e. excluding any intervention by the Local
Government Ombudsman, Valuation Tribunal or similar body) in
2005/2006, 2006/2007 and 2007/2008.
I would like to know how much money either in the form of local
settlement or additional formal finding of maladministration
causing injustice the Local Government Ombudsman has recommended
that your Council pay in 2005/2006, 2006/2007 and 2007/2008 (for
each year) and if the Local Government Ombudsman's recommendations
have been met in full (including any non-financial recommendations
for each year)). Please detail any recommendation that has not been
met in full and provide a copy of the Elected representatives
decision. Please additionally identify if these costs were met
directly by Council Tax Payers or the Council's insurers (excluding
self insurance by a Council)
Finally, please provide details of the financial cost of
administering all your complaints systems (including FoI and DP) by
the Executive for 2005/2006, 2006/2007 and 2007/2008 and the number
of staff employed in administering complaints and resolving these
(Full time equivalent staffing levels). Please also provide details
of your total administrative costs for 2005/2006, 2006/2007 and
2007/2008 and the total number of staff employed by your authority,
as well as any pay increase (including increments) made to the
Council's Chief Executive (Head of Paid Service) in pounds sterling
for each of these years. Please additionally identify if the Chief
Executives wages included performance related payments.
If you do not have this reasonably basic management information
related to complaints and/or identify that the costs of accessing
the information requested will be more than £450 please state this
and identify that your Authority does not have either a functioning
or accountable complaints system, and does not maintain any basic
management information related to this issue.
If you have a complaints system not fit for purpose please identify
which political party currently controls your Council, and if this
political party has appointed the current Electoral Registration
and Returning Officer through its control of the Council (with date
of their formal appointment). Please name the current Electoral
Registration and Returning Officer, and identify if they are also
Head of Paid Service, and Clerk to your Authority. Please
additionally provide any documentation maintained by your Local
Authorities Head of Paid Service identifying that they personally
do not believe it to be appropriate for your Council to have a
complaints system that is fit for purpose. This documentation
should be in existence due to the provisions of s4 of the Local
Government Act 1989.
Yours faithfully
Stuart HARDWICKE CARRUTHERS
From: Lambert, Chris
Norwich City Council
9 September 2008
Dear Mr Hardwicke Carruthers,
Please would clarify your definition of total administrative costs for the purpose of your request.
Yours sincerely
Chris Lambert
Democratic Services Officer
Norwich City Council
01603 212490
[email address]
show quoted sections
From: Stuart Hardwicke CARRUTHERS
9 September 2008
Dear Lambert, Chris,
All costs associated with employing staff (the administration)
Yours sincerely,
Stuart Hardwicke Carruthers
From: Lambert, Chris
Norwich City Council
8 October 2008
Dear Mr Hardwicke Carruthers,
Thank you for your request for information concerning the functions of the
council. Please find below the information you requested.
Norwich City Council has recently implemented a new corporate comments,
compliments and complaints policy which introduces a corporate method of
receiving comments from our customers across a variety of access channels.
This system has been introduced as a mechanism to influence the services
we provide for all our customers because we are committed to listening to
them and taking their views seriously. We want to make sure our services
are continually improving, in order to do this we need to identify where
there are problems understand how we can resolve them and learn from good
practice across the organisation and share that learning.
The Council does not employ any staff who deal purely with complaints but
they are dealt with by appropriate staff in the relevant service areas.
In providing you with this information I would like to draw your attention
to the Re-use of Public Sector Information Regulations 2005, which came
into force on the 1 July 2005. If you intend to re-use the information
provided, you must contact the Council's Communications Department, as the
Council may wish to place conditions on how this information is used.
Yours sincerely
Chris Lambert
Democratic Services Officer
Norwich City Council
01603 212490
[email address]
show quoted sections
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
Make and explore Freedom of Information requests





