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Stuart Hardwicke CARRUTHERS made this Freedom of Information request to Northampton Borough Council
The request was partially successful.
From: Stuart Hardwicke CARRUTHERS
23 August 2008
Dear Sir or Madam,
I would like to know the average proportion of time the elected
representatives of your authority spend as part of their duties for
2005/2006, 2006/2007 and 2007/2008 on their main activities. The
activities that form their duties (employment) as an elected
representative are:
1 directly resolving complaints against the executive (Council
Staff) of the Council by residents;
2 sitting on committee's;
3 acting for the political parties that they represent and/or
ceremonial duties (i.e. all time not spent on sitting on a
Committee or resolving a complaint against the executive);
The total time spent by an elected representative for a Council on
these three activities should be 100 per cent of the time they
spend 'working for a Council' as an elected representative.
I would additionally like to know how much in total was paid to
local councillors to meet all their duties (including expenses) for
2005/2006, 2006/2007 and 2007/2008 by your authority, and how many
elected representatives are (and were) represented on your
authority for these years.
I would also like to know how many Complaints in total were
submitted to your Council in 2005/2006, 2006/2007 and 2007/2008 for
each year. I would further like to know how many of these
complaints were formally considered by an elected representative
for each of these years.
I would further like to know how many complaints against the
Executive (Council staff) led to the elected representatives
formally identifying that the Executive had acted wrongly for the
years 2005/2006, 2006/2007 and 2007/2008, and how many of these
formal determinations by the elected representatives identify that
there was no wrong-doing by the Executive. How many staff employed
by your authority in 2005/2006, 2006/2007 and 2007/2008 ceased to
be employed by your authority as a direct result of a complaint
against the Executive, and the Councillors identifying this to be
the case.
I would further like to know how much money the Council has paid to
a complainant (i.e. victim of a Council's wrongdoing) through its
own complaints system (i.e. excluding any intervention by the Local
Government Ombudsman, Valuation Tribunal or similar body) in
2005/2006, 2006/2007 and 2007/2008.
I would like to know how much money either in the form of local
settlement or additional formal finding of maladministration
causing injustice the Local Government Ombudsman has recommended
that your Council pay in 2005/2006, 2006/2007 and 2007/2008 (for
each year) and if the Local Government Ombudsman's recommendations
have been met in full (including any non-financial recommendations
for each year)). Please detail any recommendation that has not been
met in full and provide a copy of the Elected representatives
decision. Please additionally identify if these costs were met
directly by Council Tax Payers or the Council's insurers (excluding
self insurance by a Council)
Finally, please provide details of the financial cost of
administering all your complaints systems (including FoI and DP) by
the Executive for 2005/2006, 2006/2007 and 2007/2008 and the number
of staff employed in administering complaints and resolving these
(Full time equivalent staffing levels). Please also provide details
of your total administrative costs for 2005/2006, 2006/2007 and
2007/2008 and the total number of staff employed by your authority,
as well as any pay increase (including increments) made to the
Council's Chief Executive (Head of Paid Service) in pounds sterling
for each of these years. Please additionally identify if the Chief
Executives wages included performance related payments.
If you do not have this reasonably basic management information
related to complaints and/or identify that the costs of accessing
the information requested will be more than £450 please state this
and identify that your Authority does not have either a functioning
or accountable complaints system, and does not maintain any basic
management information related to this issue.
If you have a complaints system not fit for purpose please identify
which political party currently controls your Council, and if this
political party has appointed the current Electoral Registration
and Returning Officer through its control of the Council (with date
of their formal appointment). Please name the current Electoral
Registration and Returning Officer, and identify if they are also
Head of Paid Service, and Clerk to your Authority. Please
additionally provide any documentation maintained by your Local
Authorities Head of Paid Service identifying that they personally
do not believe it to be appropriate for your Council to have a
complaints system that is fit for purpose. This documentation
should be in existence due to the provisions of s4 of the Local
Government Act 1989.
Yours faithfully
Stuart HARDWICKE CARRUTHERS
1 September 2008
Sent request to Northampton Borough Council again.
Francis Irving left an annotation ( 1 September 2008)
Just a note to say that the request was sent both times to requests@northampton.gov.uk, and we have emailed David with technical delivery details to try and resolve the problem. It probably got stuck in Northampton Borough Council's antispam system.
Stuart Hardwicke CARRUTHERS left an annotation ( 1 September 2008)
A number of Council's appear to be using 'call centres' under collective control.. and this might also be causing problems
David Taylor left an annotation ( 5 September 2008)
I have the result from our IT investigation.
The MS exchange server has been blocking the emails under the whitelist. These requests are irretrievable.
The address whatdotheyknow.com has now been added to our allow list. Can you please resend the requests and I will do my best to honour the original response dates of 25th September.
Until I receive the requests I am unable to ascertain why the MS exchange server has been quarantining these emails. I also doubt this is local to NBC.
Our IT department have advised me to ask you to contact all the local authorities in your lists and ask them to add your email address to their whitelist as this server is not specific to NBC and the problem is likely to be happening across the Country.
NBC are lucky, I have caught the requests before the due date and therefore it will not appear to everyone viewing your site that we don't care about FOI.
The truth is quite the opposite. For the record, since 1st January 2005 Northampton Borough Council has responded to over 900 requests from almost 700 applicants. We have a response rate of over 98% within the 20 working days and the only decision notice issued by the Commissioner supported the Council's stance that everything had been disclosed.
I hope that everyone can see that by proactively trying to resolve the issue on behalf of everyone I have done my bit to improve the whole site.
David Taylor
5 September 2008
Sent request to Northampton Borough Council again.
Stuart Hardwicke CARRUTHERS left an annotation ( 5 September 2008)
This appears to me to be a problem with the Council's IT policy, and not ensuring its conformance with other Council functions. It is surely for the Council itself (as the service provider) to ensure that its systems and services are compliant with any legislative requirements. The Council's failure should be immaterial to the user.
5 September 2008
Sent request to Northampton Borough Council again.
8 September 2008
Sent request to Northampton Borough Council again.
From: Judy Goodman
Northampton Borough Council
30 September 2008
Dear Mr Hardwicke Carruthers
Firstly please accept our apologies for the delay in responding to your
request. Attached is the Council's response to your request for
information dated 23rd August 2008.
Regards
Judy Goodman
Information Officer
Northampton Borough Council
Legal & Democratic Services
The Guildhall
St Giles Street
Northampton, NN1 1DE
Tel No. 01604 837409
Please note that the contents of this e-mail, including any attachments
thereto, may contain information which is confidential or privileged, and
which is solely for the use of the recipient named above. The information
contained in this e-mail, and in your reply, may be subject to disclosure
under the Freedom of Information Act 2000 or other legislation, and its
confidentiality cannot be guaranteed. If you are not the intended
recipient, please be aware that any disclosure, copying, distribution or
use of the contents of this e-mail is strictly prohibited.
Northampton Borough Council, The Guildhall, Northampton, United Kingdom,
NN1 1DE
+44 (0)1604 837837
www.northampton.gov.uk
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
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David Taylor left an annotation ( 1 September 2008)
There must either be a problem with the software on this site or the address used to forward requests to the Council is invalid.
The Correct email address for all access to information requests made to Northampton Borough Council, including FOI, is....
requests@northampton.gov.uk
Of course requests can be made to anyone working for the Council however it is useful if such requests included the reference to FOI. This will avoid any possible confusion as to the mannor to which you require your request to be processed (e.g. as a general enquiry).
I must advise that until such a time as the request is received the 20 working days cannot begin and therefore the 23rd September is not a date this Council can be held accountable to.
I have no problem responding to requests made via this website as all information disclosed is by its very nature in the public interest however I cannot respond to a request that has not been recieved.
Many thanks, I look forward to receiving your request in due course.
David Taylor
Freedom of Information Officer
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