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Stuart Hardwicke CARRUTHERS made this Freedom of Information request to North Lincolnshire Council

The request was successful.

From: Stuart Hardwicke CARRUTHERS

23 August 2008

Dear Sir or Madam,

I would like to know the average proportion of time the elected
representatives of your authority spend as part of their duties for
2005/2006, 2006/2007 and 2007/2008 on their main activities. The
activities that form their duties (employment) as an elected
representative are:

1 directly resolving complaints against the executive (Council
Staff) of the Council by residents;
2 sitting on committee's;
3 acting for the political parties that they represent and/or
ceremonial duties (i.e. all time not spent on sitting on a
Committee or resolving a complaint against the executive);

The total time spent by an elected representative for a Council on
these three activities should be 100 per cent of the time they
spend 'working for a Council' as an elected representative.

I would additionally like to know how much in total was paid to
local councillors to meet all their duties (including expenses) for
2005/2006, 2006/2007 and 2007/2008 by your authority, and how many
elected representatives are (and were) represented on your
authority for these years.

I would also like to know how many Complaints in total were
submitted to your Council in 2005/2006, 2006/2007 and 2007/2008 for
each year. I would further like to know how many of these
complaints were formally considered by an elected representative
for each of these years.

I would further like to know how many complaints against the
Executive (Council staff) led to the elected representatives
formally identifying that the Executive had acted wrongly for the
years 2005/2006, 2006/2007 and 2007/2008, and how many of these
formal determinations by the elected representatives identify that
there was no wrong-doing by the Executive. How many staff employed
by your authority in 2005/2006, 2006/2007 and 2007/2008 ceased to
be employed by your authority as a direct result of a complaint
against the Executive, and the Councillors identifying this to be
the case.

I would further like to know how much money the Council has paid to
a complainant (i.e. victim of a Council's wrongdoing) through its
own complaints system (i.e. excluding any intervention by the Local
Government Ombudsman, Valuation Tribunal or similar body) in
2005/2006, 2006/2007 and 2007/2008.

I would like to know how much money either in the form of local
settlement or additional formal finding of maladministration
causing injustice the Local Government Ombudsman has recommended
that your Council pay in 2005/2006, 2006/2007 and 2007/2008 (for
each year) and if the Local Government Ombudsman's recommendations
have been met in full (including any non-financial recommendations
for each year)). Please detail any recommendation that has not been
met in full and provide a copy of the Elected representatives
decision. Please additionally identify if these costs were met
directly by Council Tax Payers or the Council's insurers (excluding
self insurance by a Council)

Finally, please provide details of the financial cost of
administering all your complaints systems (including FoI and DP) by
the Executive for 2005/2006, 2006/2007 and 2007/2008 and the number
of staff employed in administering complaints and resolving these
(Full time equivalent staffing levels). Please also provide details
of your total administrative costs for 2005/2006, 2006/2007 and
2007/2008 and the total number of staff employed by your authority,
as well as any pay increase (including increments) made to the
Council's Chief Executive (Head of Paid Service) in pounds sterling
for each of these years. Please additionally identify if the Chief
Executives wages included performance related payments.

If you do not have this reasonably basic management information
related to complaints and/or identify that the costs of accessing
the information requested will be more than £450 please state this
and identify that your Authority does not have either a functioning
or accountable complaints system, and does not maintain any basic
management information related to this issue.

If you have a complaints system not fit for purpose please identify
which political party currently controls your Council, and if this
political party has appointed the current Electoral Registration
and Returning Officer through its control of the Council (with date
of their formal appointment). Please name the current Electoral
Registration and Returning Officer, and identify if they are also
Head of Paid Service, and Clerk to your Authority. Please
additionally provide any documentation maintained by your Local
Authorities Head of Paid Service identifying that they personally
do not believe it to be appropriate for your Council to have a
complaints system that is fit for purpose. This documentation
should be in existence due to the provisions of s4 of the Local
Government Act 1989.

Yours faithfully

Stuart HARDWICKE CARRUTHERS

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North Lincolnshire Council

28 August 2008


Attachment FOIRECEIPT JTEAL 28082008 110300.doc
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From: Lindsay Robinson
North Lincolnshire Council

25 September 2008

Dear Mr Hardwicke Caruthers

Thank you for your information request received on 23 August 2008.

I can let you have the following information.

Records are not kept of the proportion of time each elected member spends
on various activities. However members' expenses for the years in question
are as follows:-

2005/06 £680,489.40
2006/07 £689,624.50
2007/08 £686,799.43

Throughout those years there were 43 elected members.

Prior to April 2008 formal records for complaints received by the different
council service departments were not monitored and logged but since April
2008 these have been logged onto the council CRM system and will continue
to be monitored.

As regards complaints to the Local Government Ombudsman in the years as
above there were no findings of maladministration causing injustice. All
local settlement recommendations were met and the following compensation
paid.

2005/06 £1032.97
2006/07 £1400
2007/08 £1400

These sums were met out of the relevant service areas' budgets.

Administration and investigation of complaints is taken into consideration
as part of an individual officer's job description and is therefore not
assessed separately. However, the cost of administering the complaints
system and staff involved is a matter that is being addressed at present.

With regard to the remuneration of the Chief Executive details of all
officer salaries in excess of £50k is included in the notes to the Final
Accounts under 'Officer Remuneration' which can be found on the council
website www.northlincs.gov.uk.

If you have any complaints in respect of your information request, please
write to the Complaints Monitoring Officer at Pittwood House, Ashby Road,
Scunthorpe. DN16 1AB or complete the on-line complaint form that can be
found at www.northlincs.gov.uk. If your complaint is not resolved to your
complete satisfaction, you have the right to apply to the Information
Commissioner for a decision.

Lindsay Robinson
Divisional Information Champion
PA to Executive Management
Tel: 01724 296011
Fax: 01724 296031
E-mail: [email address]

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North Lincolnshire Council

14 October 2008


Attachment FOISEMAIL JTEAL 14102008 114009.doc
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