Freedom of Information requests

Dear Sir/Madam

Thank you for your email which we received 29th December

So that we can deal with your enquiry, your email has been sent to: -

Department: Freedom of Information Officer
Telephone Number: 01253 477477

This Department will now deal with your enquiry.

If you have any further queries, please contact Customer First by:-

Email [Blackpool Borough Council request email]
Telephone 01253 477477
Facsimile 01253 478808
Web site www.blackpool.gov.uk

Or visit the Customer First Centre on Corporation Street Blackpool FY1 1NA.

We are open:-
Monday to Friday 8am to 5:30pm for Face to Face enquiries
Monday to Friday 8am to 6pm for telephone enquiries on 01253 477477.
Saturdays 9am to 2pm for Face to Face and Telephone enquiries

Please note our busiest times are Mondays and Fridays and over lunchtime (12pm to 2pm).

Regards, Customer First .
Customer First, Blackpool Council
* Email: [Blackpool Borough Council request email]
* Phone: 01253 477477
* Fax: 01253 478808
* Web: www.blackpool.gov.uk

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Dear T Thomas

Thank you for your email dated…27/01/09

So that we can deal with your enquiry, your email has been sent to: -

Department: Corporate applications Support Service

This Department will now deal with your enquiry.

If you have any further queries, please contact Customer First by:-

Email [Blackpool Borough Council request email]
Telephone 01253 477477
Facsimile 01253 478808
Web site www.blackpool.gov.uk

Or visit the Customer First Centre on Corporation Street Blackpool FY1 1NA.

We are open:-
Monday to Friday 8am to 5:30pm for Face to Face enquiries
Monday to Friday 8am to 6pm for telephone enquiries on 01253 477477.
Saturdays 9am to 2pm for Face to Face and Telephone enquiries

Please note our busiest times are Mondays and Fridays and over lunchtime (12pm to 2pm).

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Dear T Thomas

Thank you for your email dated 11.02.09

So that we can deal with your enquiry, your email has been sent to: -

Department: Corporate Applications Support Service
Telephone Number: 01253 477477

This Department will now deal with your enquiry.

If you have any further queries, please contact Customer First by:-

Email [Blackpool Borough Council request email]
Telephone 01253 477477
Facsimile 01253 478808
Web site www.blackpool.gov.uk

Or visit the Customer First Centre on Corporation Street Blackpool FY1 1NA.

We are open:-
Monday to Friday 8am to 5:30pm for Face to Face enquiries
Monday to Friday 8am to 6pm for telephone enquiries on 01253 477477.
Saturdays 9am to 2pm for Face to Face and Telephone enquiries

Please note our busiest times are Mondays and Fridays and over lunchtime (12pm to 2pm).
Regards, Customer First .
Customer First, Blackpool Council
* Email: [Blackpool Borough Council request email]
( Phone: 01253 477477
& Fax: 01253 478808
[ Web: www.blackpool.gov.uk

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Dear T Thomas

Thank you for your email dated...16 July 2009

So that we can deal with your enquiry, your email has been sent to: -

Department: Corporate Applications Support Service

This Department will now deal with your enquiry.

If you have any further queries, please contact Customer First by:-

Email [Blackpool Borough Council request email]
Telephone 01253 477477
Facsimile 01253 478808
Web site www.blackpool.gov.uk

Or visit the Customer First Centre on Corporation Street Blackpool FY1
1NA.

We are open:-
Monday to Friday 8am to 5:30pm for Face to Face enquiries
Monday to Friday 8am to 6pm for telephone enquiries on 01253 477477.
Saturdays 9am to 2pm for Face to Face and Telephone enquiries

Please note our busiest times are Mondays and Fridays and over lunchtime
(12pm to 2pm).

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Dear Mr Thomas,

Thank you for your email dated 3rd February 2010.

So that we can deal with your enquiry, your email has been sent to: -

Department: FOI Manager

This Department will now deal with your enquiry.

If you have any further queries, please contact Customer First by:-

Email [Blackpool Borough Council request email]
Telephone 01253 477477
Facsimile 01253 478808
Web site www.blackpool.gov.uk

Or visit the Customer First Centre on Corporation Street Blackpool FY1
1NA.

We are open:-
Monday to Friday 8am to 5:30pm for Face to Face enquiries
Monday to Friday 8am to 6pm for telephone enquiries on 01253 477477.
Saturdays 9am to 2pm for Face to Face and Telephone enquiries

Please note our busiest times are Mondays and Fridays and over lunchtime
(12pm to 2pm).

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Our Ref: DT/Thomas/F3

Dear Mr Thomas

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST AND INTERNAL
REVIEW

Further to your email correspondence and your subsequent
Information Commissioner Complaint, I am writing to confirm that
we have completed the search for the information you requested. A
copy of the information is detailed below.

You asked: How many requests for information under the act has the
council
received?
2005 - 182
2006 - 163
2007 - 156
2008 - 156
2009 - 367
2010 to date - 157

You asked: How many have times has the council failed to respond
within the
statutory 20 day period?
2005 - 2
2006 - 4
2007 - 8
2008 - 13
2009 - 27
2010 to date - 5
These have occurred when the Council has issued a fees notice,
requested further clarification or, there has been a requirement
to undertake a Public Interest Test or contact a Third
Party/external organisation. There were 4 requests in 2008 and 8
requests in 2009 that were not completed within the timescale for
unspecified reasons and the Council has now addressed this.

I would like to apologise on behalf of the Council for the lengthy
delay in responding to your request, and the lack of action on
your subsequent request for an Internal Review. We are aware that
you have already registered a complaint with the Information
Commissioner's Office and we are currently in correspondence with
them. We would like to inform you that we have already reviewed
elements of our request handling process and will be implementing
further changes to improve our process.

If you have any queries about this letter you can contact me, or
write to: FOI, Town Hall, Blackpool, FY1 1NA, or email us at
[1][Blackpool Borough Council request email]. Please remember to

quote your reference number when you contact us.

Yours sincerely

D Topping MBA (Open)

ICT Support Manager (CASS)

ICT Services

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