Freedom of Information Act response times

Dear Sir or Madam,

I would like to request information under the Freedom of
Information Act 2000 regarding the speed and efficiency of the
Department for Transport in responding to requests under the
Freedom of Information Act 2000, specifically:

(a) what is the number of requests which are not handled within the
statutary twenty day limit?
(b) what is the percentage of requests which are not handled within
the statutary twenty day limit?
(c) after a followup reminder that a request has not been handled
within the statutary twenty day limit, what is the average response
time?
(d) if the figure in (b) is higher than nil, whether policies or
targets have been put in place to ensure that response times
increase?
(e) if such policies or targets have been put in place in the past,
whether or not they have been successful?

I would appreciate if the responses to (a), (b) and (c) could be
split by some kind of uniform time measure - perhaps by year or
month.

Yours faithfully,

Tom Morris