Dear Sir or Madam,

On the afternoon of the 23rd August, I was on the 27 bus, going
from Hammersmith to Chiswick. At around 14.20, as the bus pulled
away near Latimer Upper School, the driver became involved in an
argument with a cyclist. The cyclist was not being entirely
reasonable but it did not excuse the torrent of obscenities that
the driver shouted at him. Including, ‘F*ck you, you
motherf*cker.’I kid you not. In front of a bus load of passengers
including children.

I reported this disgraceful incident via the TfL website and
exchanged some emails in which I asked to be notified of precisely
what had been done.

Today I received a reply from Hannah Ashby of TfL Customer Services
(ref 717463/2 HA) stating that, ‘For confidentiality reasons we
never release details of an interview and any subsequent action
taken’.

I do not think that this is acceptable, and neither do journalists
on several local newspapers and websites; we would all like to know
what disciplinary measures have been taken against the driver for
this appalling behaviour.

Given that TfL is a Public Sector body, are you able to supply me
with this information under Freedom Of Information legislation?

Yours faithfully,

T Feely

Our Ref: 717463/5

Date: 01 October 2008

Mr T R Feely

[FOI #3022 email]

Dear Mr Feely

Thank you for your email received by TfL on 16 September. You have asked
for information about an incident involving a bus route 27 driver on 23
August, and details of any subsequent action taken by the driver's
employer's, London United.

Your request has been dealt with under the terms of the Freedom of
Information Act and I can confirm that TfL does not hold the information
you have requested.

All London Buses drivers are employed by private companies as opposed to
being directly employed by Transport for London. Consequently, private
companies, such as London United, are not governed by the Freedom of
Information Act. Transport for London does not hold information on any
specific disciplinary action taken by operating companies.

If you are not satisfied with this response, please read the attached
help-sheet entitled 'Your Right to Appeal'.

Your Right to Appeal

Internal Review

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision.

The internal review will be conducted by someone other than the person
who made the original decision, in accordance with the complaints
procedure published on our website at www.tfl.gov.uk/foi.

Requests for internal review should be addressed to:

Head of Information Access and Compliance

6th Floor Windsor House

42 - 50

Victoria Street

London

SW1H 0TL

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner's Office
website

www.ico.gov.uk

Yours sincerely

Patricia Mitchell

Head of Surface Transport Customer Services

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