FOI Request handling, Data for Jan 2009 - Jan 2010 inclusive

James Muldoon made this Freedom of Information request to Hounslow Borough Council

The request was successful.

From: James Muldoon

15 February 2010

Dear Hounslow Borough Council,

(1) Please provide the number of FOI Requests received each month
by the council for calendar year 2009 and January 2010, and the
overall total.

(2) Please confirm whether it is council policy to acknowledge all
FOI Requests, and how quickly.

If it is, provide the % which met that target in each month and
overall.

If not, explain how the council considers this complies with ICO
guidance and the council's duties under the Act, in particular ยง16
to be helpful.

(3) For each month and the whole period, include how many received
the council's response
(a) within 15wd,
(b) in 16-20 wd,
(c) after 20wd,
and (d) any still awaiting response.

(4) Include also how many were met
(a) in full,
(b) partly,
(c) rejected, with a note of the numbers for each reason for
rejection - not held, too costly, fees notices etc.

(5) Include how many were referred to Internal Review, how long
these took as per (3) above, and the outcome

(6) Lastly for each month and total, include the number of requests
that had ICO involvement, distinguishing between numbers where the
ICO asked the council to respond due to delay by the council, or
where the ICO made a ruling after the council process was
exhausted.

Itemise each of these presumably very few cases individually with
full dates and outcome.

Please provide this electronically, preferably in an XLS
spreadsheet.

Yours faithfully,

James Muldoon

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From: James Muldoon

21 February 2010

Dear Hounslow Borough Council,

I sent this FOI Request to you a week ago.

I am surprised that no acknowledgement has yet been received.

Could you kindly confirm that this request is in hand?

Yours faithfully,

James Muldoon

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From: Information Ced
Hounslow Borough Council

22 February 2010

Dear Mr Muldoon
I am trying to trace your original request, normally on receipt of request an automated acknowledgement with reference number is sent out to you. I would be grateful if you could forward original request to my email address below so that I can arrange for you to have the information you need.
Regards
Lin Kewley
London Borough of Hounslow
[email address]

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From: James Muldoon

22 February 2010

Dear Information Ced,

It is here:

http://www.whatdotheyknow.com/request/fo...

Yours sincerely,

James Muldoon

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From: Information Ced
Hounslow Borough Council

22 February 2010

Dear Mr Muldoon
I have forwarded your request to appropriate Freedom Of Information Officer. Unfortuneateley he is out of the office until Monday 1st March 2010 and will deal with your requst as soon as he returns to the office.
Regards
Lin Kewley.

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From: Robert Della-Sala
Hounslow Borough Council

1 March 2010

Dear Mr Muldoon,

Thank you for your FOI request dated 15^th February 2010. I am in the
process of gathering this information and hope to be able to provide it to
you by no later than 15^th March 2010.

Regards

Robert

Robert Della-Sala MA, ACFM
Head of Customer Services

London Borough of Hounslow
Civic Centre
Lampton Road
Hounslow
TW3 4DN

Web [1]www.hounslow.gov.uk

[2]http://www.hounslow.gov.uk/index/online_...

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From: Debbie Stroud
Hounslow Borough Council

15 March 2010

Dear Mr Muldoon,

I am still collating the information requested. Unfortunately we do not
currently have a single report that provides this information. I am
having to interrogate 400+ FOI records to obtain the outcome of each
enquiry and in some instances this information is not available. In
theses cases I am relying on the Departments to supply the information.

I will be in a better position by day end to advise when a response will
be received.

I apologise for the delay in getting this information to you and will
endeavour to respond to you as soon as possible.

Regards

Debbie Stroud
Access Hounslow Manager

Corporate Services Directorate
Customer Services
London Borough of Hounslow
Civic Centre
Lampton Road
Hounslow TW3 4DN

Tel: 020 8583 6630
Email: [email address]
Web: www.hounslow.gov.uk

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From: Debbie Stroud
Hounslow Borough Council

15 March 2010

Dear Mr Muldoon,

Please be advised that the FOI information that you have requested will be
with you tomorrow.

Once again I apologise for the delay in getting this information to you.

Regards

Debbie Stroud
Access Hounslow Manager

Corporate Services Directorate
Customer Services
London Borough of Hounslow
Civic Centre
Lampton Road
Hounslow TW3 4DN

Tel: 020 8583 6630
Email: [email address]
Web: www.hounslow.gov.uk

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From: Debbie Stroud
Hounslow Borough Council

16 March 2010

Attachment FOI response letter.doc
96K Download View as HTML

Attachment FOI ssheet.xls
20K Download View as HTML

Attachment FOI full report 1.1.09 to 31.01.10.xls
78K Download View as HTML

Dear Mr Muldoon

Please find attached information requested under FOI.

Regards

Debbie Stroud
Access Hounslow Manager

Corporate Services Directorate
Customer Services
London Borough of Hounslow
Civic Centre
Lampton Road
Hounslow TW3 4DN

Tel: 020 8583 6630
Email: [email address]
Web: www.hounslow.gov.uk

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