Dear Sir or Madam,

In response to requests for Internal Review of FOI requests, it
appears that it is BBC policy to state that the review will take
place "within 30 days".

Noting that ICO guidance states that a reasonable time for such a
review is 20 working days, other than in exceptional circumstances,
can you please clarify whether this is your explicit "target time"
for dealing with such requests or complaints, or, if a different
target is maintained internally, detail what that is.

You will also be aware that the Code of Practice recommends that
such target times are reviewed regularly, and I would therefore ask
that you please provide information on when/how this was last
reviewed, along with the minutes of the meeting at which that
happened, and a copy of any report / memo / email / whatever where
this was communicated from the decision maker(s) to other relevant
parties.

Finally, the Code also recommends that authorities publish
information on the success of meeting these targets, and I would
ask that you direct me to where the BBC publishes such information.
If it does not currently publish this, I would ask, for each
quarter since FOI came into force, what the target time was, how
many complaints/requests for review were received in that quarter,
and the mean, standard deviation, and maximum time taken for the
reviews received in that quarter to be finished.

Thanks you,

Richard

Dear Mr Jackson,
Thank you for your request for information under the Freedom of
Information Act 2000, about internal review policies, which was received
on 7th October 2008. We shall deal with your request as promptly as
possible and, at the latest, within 20 working days. If you have any
queries about your request please contact us at the address below.
The reference number for your request is RFI20081093.
Kind regards.
The Information Policy and Compliance Team
BBC Freedom of Information
Room 2252, BBC White City
201 Wood Lane
London W12 7TS, UK
Website: www.bbc.co.uk/foi
Email: [BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398

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Dear Mr Jackson

Please find attached the response to your request for information,
reference RFI20081093

<<RFI20081093 - final response.pdf>>
<<RFI20081093 - IR spreadsheet.pdf>>

Yours sincerely
Rachel Hallett

BBC Information Policy and Compliance
Room 2252, White City
201 Wood Lane
London W12 7TS, UK

Website: www.bbc.co.uk/foi
Email: mailto:[BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398

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