FOI for submitting Complaint against Lin Homer, Chief Executive of Borders Agency

Dear Sir or Madam,

I would like to register a complaint against Ms Lin Homer, Chief
Executive of the Borders Agency. This is about a decision for a
Ministerial review request made by my MP to the Minister of
Immigration Phil Woolas but intercepted by Ms Homer in her capacity
as Chief Executive. My complaints to the Sheffield Complaints
service North East, Yorkshire and the Humber Customer Service Unit

"Email: [email address], Address: North East, Yorkshire and the
Humber Region CSU, PO Box 3468, Sheffield S3 8WA"

are returned with threats that my correspondence is "unproductive".
Since I am a Highly Skilled Migrant The Work Permits office in
Sheffield know about and have dealt with my case before

"Email: [email address]
Address: Customer Contact Centre, UK Border Agency, PO Box 3468,
Sheffield, S3 8WA "

but are unable to help now given the extant abuse I face at the
hands of Ms Homer and her supporters. ( As you can see complaints
and customer service are both in the same office---and it may well
be given the way the Border Agency works that the person dealing
with my complaint is the one I have complained against!)

In any case, this is an application for Freedom of Information for
making a complaint against ( in my perception) an illegal, abusive
and irrational decision by Ms Homer to refuse a request from my MP
for me to be granted Indefinite Leave to Remain. May I know where I
can make a possible deposition against Ms Homer's decision?

The other question is about the operational structure of the
following department(s) in terms of staffing and management. (This
is about the names and official positions and contact details of
public servants who prefer to conceal themselves from me). The two
departments are as follows:

Department number 1 :

Operational Policy (Employment)

Guidance, Litigation and Advice Directorate

Directorate of Central Operations and Performance

Vulcan House - Iron

UK Border Agency

PO Box 3468

Department Number 2 :

Operational Policy & Process Improvement Team 1 Unit E (Employment)

Directorate of Central Operations and Performance

I will be grateful for your kind response,

yours sincerely,

Dr H Singh

Dear Freedom Of Information Team ( IND ),

My replies to your email are as follows:

. "I am unclear about the exact scope of the
information in which you are interested. To ensure that we provide
you
with the right information, please could you clarify your request,
so
that we can process your request."

The scope is well defined and within the FOIA.

"I do not understand what you mean by making a deposition"

A deposition (sorry for the typo earlier) would be a representation
against a decision. Since there is none above Ms Homer who is the
Chief Executive of the Borders Agency, (unless you tell me who it
is) the said deposition would have to be under a complaints
procedure against Ms Homer.

" and would be grateful if you would explain what you mean by
making a deposition."

I have just explained that above.

"You also state that your below email is an application for Freedom
of Information for making a complaint;"

In order to make the complaint I need to know first where and to
whom to make the complaint. At the moment I do not know where to
make the complaint against Ms Homer. That is all I was saying to
you.

"I do not understand what you are requesting if you are complaining
about a previous response to a
Freedom of Information request then I will need the reference
number given in our response."

I am complaining about Ms Lin Homer who is the highest ranking
civil servant in the Borders Agency and against a decision by Ms
Homer which is abusive and unfair and is tantamount to
victimization and exploitation and should have been reviewed by the
relevant minister before release.

"If you wish to lodge a compliant you will find
information on how to make a complaint on the UK Border Agency
website."

There is no complaints procedure on the Borders Agency web-site
against Ms Homer. The Complaints web-page gives a number of
misleading addresses to make complaints none of which apply to me
as a Highly Skilled Migrant who is being refused settlement due to
the abusive and unfair decisions by Ms Homer. The useless
information on the Borders Agency "How to Make a Complaint" page is
hereby regurgitated to emphasise its pointlessness and to beg the
question

"http://www.ukba.homeoffice.gov.uk/contac...
How to make a complaint
Making a complaint
This page explains how to make a complaint using our Complaints
Registration Form. It tells you what information you need to
include on the form, and where you need to send your completed
form.
On this page
What information should you send?
Where should you send your complaint?
What happens next?
What information should you send?
You should make your complaint using our Complaints Registration
Form, which you can download from the right side of this page.
It is important that you give as much information about yourself as
possible. The Complaints Registration Form tells you the type of
information we need. This will help us to find the information
relevant to your case and to contact you about it. If possible, you
should also include:
full details about the complaint (including times, dates and
locations);
the names of any UK Border Agency staff you have dealt with;
details of any witnesses to the incident (if appropriate);
copies of letters or papers that are relevant; and
any travel details that relate to your complaint.
We only accept complaints in English or Welsh.
back to top
Where should you send your complaint?
Where possible, you should make your complaint to the port, office
or detention centre where the matter you want to complain about
happened. They will do their best to resolve your complaint
quickly. You should find an address to write to, or a telephone
number to call, on any letter we have sent you about your case.
If you do not have a letter from us containing this information,
you should contact the appropriate Customer Service Unit (CSU) for
your type of complaint. That CSU will then forward the complaint to
the correct team to deal with. The table below shows which CSU you
should contact.
If your complaint is about... You should contact...
an asylum application made before March 2007 the Case Resolution
Directorate CSU
an asylum application made since March 2007 the case owner for the
case - you can find their contact details on letters they have sent
you or on their business card, which you were given when you
attended your initial interview
a citizenship or nationality application the North West Region CSU
one of our contact centres the same contact centre that you want to
complain about
detention (including in immigration removal centres, in short-term
holding rooms and while under escort) the Detention Services CSU
an application by a national of a country in the European Economic
Area the North West Region CSU
a foreign national prisoner who, after being convicted, has
received a custodial sentence and is liable for deportation the
Criminal Casework Directorate CSU
(Note: This complaints system complements the Prison Service
Complaints system and does not replace it.)
an immigration application under the points-based system the North
East, Yorkshire and the Humber Region CSU
United Kingdom immigration controls at a port (air, sea or
international rail) the Border Control CSU
a visa application Visa Customer Services
(Note: This CSU only handles visa-related complaints made in the
United Kingdom. Other complaints will be forwarded to the
appropriate diplomatic post.)
the worker registration scheme the North East, Yorkshire and the
Humber Region CSU

If your complaint is not in any of these categories, you should
contact the Customer Service Unit for the region where the matter
you are complaining about occurred - but it may take a little
longer to process your complaint, as the complaint may need to be
forwarded to the right CSU. Select a region from the table below to
find the CSU for that region.
Region Major cities
London and South East London, Dover, Portsmouth
Midlands and East of England Birmingham
North East, Yorkshire and the Humber Leeds, Newcastle, Sheffield
North West Liverpool, Manchester
Scotland and Northern Ireland Aberdeen, Belfast, Edinburgh,
Glasgow
Wales and South West Bristol, Cardiff, Plymouth

We are more likely to be able to handle your complaint quickly if
you put all the relevant details on the Complaints Registration
Form. You can send the form to us by post, by email, by fax or by
hand."

You can appreciate that none of the contact centres above allow me
to make a complaint against Ms Homer.

That is the reason I asked for FOI about a complaints process and
procedure against Ms Homer,

Yours sincerely,

M Khan

Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of UK Border Agency's
handling of my FOI request 'FOI for submitting Complaint against
Lin Homer, Chief Executive of Borders Agency'.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/fo...

Yours faithfully,

M Khan