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Diane Charlton made this Freedom of Information request to Environment Agency
The request was successful.
From: Diane Charlton
20 June 2009
Dear Sir or Madam,
We have been informed in writing by Rayden Engineering Ltd,
Wentworth Street, Ilkeston Junction, Derbyshire, DE7 5TF, that
Rayden has not been responsible for several nuisance episodes of
day time black smoke, but the Environment Agency has been
responsible through "burning overgrown shrubbery from the flood
barrier" to the West of the Rayden Engineering Ltd premises.
I would be grateful if you could clarify whether:
1: The Environment Agency do in fact burn overgrown vegetation on
the clearance site.
2: If the Environment Agency has burnt any cleared vegetation at
all to the West of Ilkeston Junction and if so the dates.
3: And if not how the Environment Agency actually disposes of
cleared vegetation.
Thank you in anticipation of your reply to this rather strange
request.
Yours faithfully,
Diane Charlton
From: Enquiries, Unit
Environment Agency
20 June 2009
Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting
You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.
If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.
The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.
For further information on our Customer Charter please see
[1]http://www.environment-agency.gov.uk/abo...
But my e-mail refers to an Environmental Incident, won't it get answered
sooner?
If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:
[2]http://www.environment-agency.gov.uk/con...
Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.
We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.
We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.
If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[3]www.environment-agency.gov.uk
References
Visible links
1. http://www.environment-agency.gov.uk/abo...
file:///tmp/BLOCKED::http:/www.environment-agency.gov.uk/aboutus/customercharter/
2. http://www.environment-agency.gov.uk/con...
3. http://www.environment-agency.gov.uk/
From: Enquiries, Unit
Environment Agency
23 June 2009
Dear Diane
Thank you for the further information.
I have passed this information to the External Relations team based at
Nottingham. You will be hearing shortly from the team.
Kind Regards
Richard Melbourne
Customer Service Advisor
National Customer Contact Centre - Sheffield
Environment Agency
08708 506 506
http://www.environment-agency.gov.uk
show quoted sections
From: Atkin, Mavis
Environment Agency
24 June 2009
Diane Charlton
[FOI #13547 email] Our Ref: CS 28460/FOI/MA
Your Ref:
Date: 24 June 2009
Dear Sir,
Request for information - Burning of overgrown shrubbery on flood bank at
Wentworth Street Ilkeston
Thank you for your enquiry requesting information regarding the above.
Our officers are now in the process of researching the information
requested in your letter, and a response will be forwarded to you as soon
as the data is available. Please quote our reference in all future
correspondence. Please note that we have a maximum of twenty working days
in total to process your request, but will endeavour to get the
information to you as soon as we can.
If you require any further clarification or assistance, please do not
hesitate to contact a member of the External Relations Team.
Yours sincerely,
Mavis ATkin
pp .STEVEN TUPPER
Team Leader - External Relations
For further information please contact Demelza Fry/Neha Atri on 0115 846
3696/3682
Fax:- 0115 982 8319
Direct e-mail [email address]
Mavis Atkin
External Relations Assistant
Tel: 0115 846 3776
Fax: 0115 846 2681
email: [1][email address]
Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.
We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.
We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.
If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[2]www.environment-agency.gov.uk
References
Visible links
1. mailto:[email address]
2. http://www.environment-agency.gov.uk/
From: MidsEast, External Relations
Environment Agency
13 July 2009
Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.
We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.
We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation. Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.
If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506.
Find out more about the Environment Agency at
[1]www.environment-agency.gov.uk
References
Visible links
1. http://www.environment-agency.gov.uk/
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