Dear Sir or Madam,

1. When was the current University's Financial System purchased?

2. What has been the overall implementation cost of the
University's Finance system to date? Please provide the following
breakdown:

a. Initial purchase b.Consultancy c. Hardware d. University staff

3. When will the implementation be completed?

4. How many problems have been reported by users of the Finance
System during the period 1st February 2008 till 1 October 2008?

5. How many of these problems have been resolved to users'
satisfaction?

6. What has been the cost of resolving these problems?

7. What is the average time to resolve each problem?

8. Between 1st February 2008 and 29th October 2008 how many times
has the Finance System been withdrawn?

9. Who is responsible for the Finance System?

Yours faithfully,

Robert Clark

Dear Mr Clark,

Further to your Freedom of Information request dated 28 October 2008
timed 19:37. Please find letter of acknowledgement attached.

You will find that the University's acknowledgement of your information
request is in PDF (Portable Document Format) file(s) attached to this
email.

The PDF file format is used for electronic distribution because it
preserves the look and feel of the original document complete with
fonts, colours, images, and layout. To open a PDF file you can download
a free program called Acrobat Reader and install it onto your computer
by clicking on to the following URL:

http://www.adobe.co.uk/products/acrobat/...

Yours sincerely,

Data Protection and Freedom of Information Team

Direct Line: +44 (0)141 330 2523
Fax: 0141 330 4920

Gilbert Scott Building
University of Glasgow
University Avenue
Glasgow G12 8QQ
G12 8QQ

The University of Glasgow, charity number SC004401

Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of University of
Glasgow's handling of my FOI request 'Finance System', Your Ref:
FOI 2008/127 – F0043077. This request is currently overdue a
response from the University of Glasgow.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/fi...

Yours sincerely,

Robert Clark

Dear Mr. Clark,

Please find attached an acknowledgement of your request for a review
under the Freedom of Information (Scotland) Act 2002.

Regards,

The Data Protection and Freedom of Information Office

show quoted sections

Dear Mr Clark,

Please find attached the University's response to your Freedom of
Information (Scotland) Act 2002 request dated 28 October 2008 timed
19:37.

You will find that the University's response to your information request
is in PDF (Portable Document Format) file(s) attached to this email.

The PDF file format is used for electronic distribution because it
preserves the look and feel of the original document complete with
fonts, colours, images, and layout. To open a PDF file you can download
a free program called Acrobat Reader and install it onto your computer
by clicking on to the following URL:

http://www.adobe.co.uk/products/acrobat/...

Yours sincerely,

Data Protection and Freedom of Information Team

Direct Line: +44 (0)141 330 2523
Fax: 0141 330 4920

Gilbert Scott Building
University of Glasgow
University Avenue
Glasgow G12 8QQ
G12 8QQ

The University of Glasgow, charity number SC004401

Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of University of
Glasgow's handling of my FOI request 'Finance System'. University
must have records of consultancy and hardware costs for the Finance
System. The University can obtain these information from the
relevant purchase orders and/or contracts.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/fi...

Yours sincerely,

Robert Clark

Dear Mr Clark,

Further to your Freedom of Information Requests for a Review dated 30
November and 5 December 2008 respectively, please find letter of
acknowledgement attached.

You will find that the University's acknowledgement of your Request for
a Review is in PDF (Portable Document Format) file(s) attached to this
email.

The PDF file format is used for electronic distribution because it
preserves the look and feel of the original document complete with
fonts, colours, images, and layout. To open a PDF file you can download
a free program called Acrobat Reader and install it onto your computer
by clicking on to the following URL:

http://www.adobe.co.uk/products/acrobat/...

Yours sincerely,

Data Protection and Freedom of Information Office

Direct Line: +44 (0)141 330 2523
Fax: 0141 330 4920

Gilbert Scott Building
University of Glasgow
University Avenue
Glasgow G12 8QQ
G12 8QQ

The University of Glasgow, charity number SC004401

Dear FOI Office,

Your Ref: FOI Review Ref. 2008/152 - F0045842

(Original Request Ref. FOI 2008/127 – F0043077)

Thank you for your email of 11 December 2008. I welcome your
proposal to combine my two requests for Review.

Yours sincerely,

Robert Clark