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ETHICS

Julie Shrive (Account suspended) made this Freedom of Information request to Department for Communities and Local Government

The request was partially successful.

From: Julie Shrive (Account suspended)

5 June 2009

Dear Sir or Madam,

Who oversees that the Local Authorities are operating ethically,
politically and legally correctly and professionally as when you
ask for the person in charge it is a PA /COMPLAINTS on a remit or
SECURITY as those in charge bought in once in a bluemoon dependent
on their admin except the corporate one .

When have raised these issues with Ombudsmen find their call centre
cannot put you in contact just passes on or sends problem back??!!
Why are we paying for such undemocratic and unprofessional -
dishonest - behaviour . They are even hiring the Courts with own
biased lawyers likewise DWP making biased decision based on
contract rather than ethical code. Surely illegal?

Yours faithfully,

Julie Shrive

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From: Vanita Patel
Department for Communities and Local Government

1 July 2009

Dear Ms Shrive

I refer to your email dated 5 June. I have spoken to FOI colleagues who have advised that your "FOI request" falls outside of the FOI regime as it does not appear to be about existing information.

With regards to your query, local authorities act independently of central government. Ministers have no remit to intervene in their day to day affairs except where specific provision has been made in legislation. However all local authorities are accountable to their electorate, their auditor and to the courts and all have a duty to comply with legislation, that is, act legally, just as private citizens do.

The responsibility for advising the local authority on ensuring that their actions comply with legislation will normally lie with the local authority Monitoring Officer.

You refer to the Ombudsman call centre. The new LGO advice Team is a new approach to first contact with complainants and is intended to help efficiently deal with calls. In most cases, the Council will be given the opportunity to sort out the complaint before the LGO will consider it. The Ombudsman provide a free, independent and impartial service. When they receive a complaint they are niether on the side of the complainant nor the respondent authority.

Regards

Vanita Patel
Local Governance

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From: Julie Shrive (Account suspended)

3 July 2009

Dear Vanita Patel,

I don't believe that in your set up you are not regulated or
monitored no wonder my issues are not being addressed fairly and I
am being caused civil liberties abuse . You are more concerned with
process and to that see that citizens who are paying you are
treated honestly and fairly you don't understand??!!What is going
on? So request internal review from someone contactable not on a
remit or contract done orally as dyspraxic.

Yours sincerely,

Julie Shrive

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From: Vanita Patel
Department for Communities and Local Government

30 July 2009

Dear Ms Shrive

I am sorry that you did find my response helpful.

As I mentioned in my earlier email, as your FOI request falls outside the FOI regime, there is no scope to seek an Internal Review.

If you remain dissatisfied with the response you have received, you are open to make a Stage One complaint to Department for Communities and Local Government (CLG). My line manager, who I have copied into this email, will then review the response I provided and respond to your complaint either confirming the response that was previously provided or providing further information, where practicable, to answer the original enquiry. If you remain dissatisfied, you can, of course, seek a Stage 2 complaint consideration which will be considered by the CLG Complaints Officer.

Vanita Patel
Local Governance

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