Dear Sir or Madam

I am shocked having read the request:
http://www.whatdotheyknow.com/request/wh...

That the Student Loans Company are still refusing to provide an
email address.

As reminded in the request, you have an obligation per section 6(c)
of the The Electronic Commerce (EC Directive) Regulations 2002 to
list an email address. This requirement is not optional.

I have made this request to make a final attempt to secure this
information, before contacting the Information Commissioner and the
CNLE EU Directives Unit.

Yours faithfully,

Lord McDowall

Dear Sir

We refer to the above and your recent correspondence regarding the
Electronic Commerce (EC Directive) Regulations 2002. The provisions under
section 6 of the Regulations are applicable to those providing an
information society service which is defined in the Regulations and is
summarised in recital 17 of the EC Directive.

The Student Loans Company Limited is a non departmental public body,
operating on a not for profit basis. Accordingly, we do not fall within
the definition of an information society service. In spite of this, we are
keen to ensure that borrowers are able to communicate with us through
direct and effective means in a period compatible with the legitimate
expectations of the recipient. Our website is updated frequently to be as
informative as possible to the frequently asked questions of borrowers. We
operate a call centre so that borrowers are afforded direct contact with an
individual who can discuss their queries and we offer a secure webchat
facility.

It may be of assistance if you can provide us with some further details in
relation to your specific query in order for us to appropriately direct
your communication.

We trust this is of assistance

Yours faithfully
Shareen Auckbarallee
Solicitor
Legal and Compliance
100 Bothwell Street
Glasgow
G2 7JD
0141 306 2068

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Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of
Information reviews.

I am writing to request an internal review of Student Loans Company
Limited's handling of my FOI request 'Email address per section
6(c) of the The Electronic Commerce (EC Directive) Regulations
2002.'.

A full history of my FOI request and all correspondence is
available on the Internet at this address:
http://www.whatdotheyknow.com/request/em...

Yours sincerely,

Lord McDowall