Electronic monitoring system

Helen made this Freedom of Information request to Newcastle upon Tyne City Council

The request was successful.

From: Helen

6 July 2010

Dear Sir or Madam,

I would like to request further information regarding the system
that the in house Home Care Department has in place to monitor the
delivery of care services to service users within their own home.

I understand that traditionally a method of recording service
delivery was by means of paper documents that were signed by the
service user to confirm service had been delivered. Please can you
confirm if this is still the case within this Local Authority or if
there is an electronic system that has or will be introduced to
replace this paper system?

I would be grateful if you could also confirm the name of the
electronic system that is or will be implemented.

Kind Regards

Helen

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From: Gov, Freedomofinformation@Newcastle
Newcastle upon Tyne City Council

7 July 2010

RFI - 2525

Thank you for your request for information received on 6th July 2010. I
am dealing with it under the terms of the Freedom of Information Act
2000 I have passed your request to relevant colleagues, and we will
respond to your request within 20 working days of receipt.

Regards,

Gemma

Gemma Snowball
Senior Admin Assistant
Chief Executives Office
Corporate Services
0191 211 6574 / x26574

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From: Watson, David
Newcastle upon Tyne City Council

27 July 2010

[Subject only] Freedom of Information request - Electronic monitoring system

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From: Helen

27 July 2010

Dear David,

Thank you for finding this information for me.

Yours sincerely,

Helen

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