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A Freedom of Information request to Department of Health by Charlotte Young
The request was successful.
Charlotte Young
23 July 2008
Dear Sir or Madam,
Please can you tell me:
- How many comments about clinical services has the Your Thoughts section of NHS Choices received in the year since launch?
- How many were published on the site and how many rejected, and for what reasons?
- What was the total cost of moderating the Your Thoughts section of NHS Choices for the year since launch?
Yours faithfully,
Charlotte Young
Department of Health
24 July 2008
[Subject only] Acknowledgement of case DE00000334780 received by the Department of Health.
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Department of Health
5 August 2008
Dear Ms Young,
Thank you for your email of 23 July requesting, under the Freedom of Information Act, information about the number of comments about clinical services received through the Your Thoughts section of the NHS Choices website; the number of comments published and rejected, and the cost of moderating the site. Your email has been passed to me for reply.
5,207 comments on clinical services have been received through the Your Thoughts section of NHS Choices since the launch of the website. Of this total, 1,226 comments were rejected and 3,981 published. The rejected comments were disallowed because they broke one or more of the moderation policy rules which are listed on the patient feedback section on NHS Choices. A copy of these rules can be accessed through the following link: www.nhs.uk/Commentspolicy/Pages/Comments....
The total moderation costs of the NHS Choices service for the year since launch is £107,000, of which an element contributes to the Your Thoughts section.
I hope this reply is helpful.
If you have any queries about this email, please contact me. Please remember to quote the reference number above in any future communications.
If you are unhappy with the service you have received in relation to your request and wish to make a complaint or request a review of our decision, you should write to:
Section Head
Freedom of Information Unit
Department of Health
Room 334b
Skipton House
80 London Road
SE1 6LH
Email: [email address]
If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Department. The ICO can be contacted at:
The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Yours sincerely,
David Winks
Customer Service Centre
Department of Health
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