Effectiveness of NHS Choices

Charlotte Young made this Freedom of Information request to Department of Health

The request was successful.

From: Charlotte Young

23 July 2008

Dear Sir or Madam,
Please can you tell me:
- How many comments about clinical services has the Your Thoughts
section of NHS Choices received in the year since launch?
- How many were published on the site and how many rejected, and
for what reasons?
- What was the total cost of moderating the Your Thoughts section
of NHS Choices for the year since launch?

Yours faithfully,

Charlotte Young

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Department of Health

24 July 2008

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Department of Health

5 August 2008

Dear Ms Young,

Thank you for your email of 23 July requesting, under the Freedom of
Information Act, information about the number of comments about clinical
services received through the Your Thoughts section of the NHS Choices
website; the number of comments published and rejected, and the cost of
moderating the site. Your email has been passed to me for reply.
5,207 comments on clinical services have been received through the Your
Thoughts section of NHS Choices since the launch of the website. Of this
total, 1,226 comments were rejected and 3,981 published. The rejected
comments were disallowed because they broke one or more of the moderation
policy rules which are listed on the patient feedback section on NHS
Choices. A copy of these rules can be accessed through the following
link: [1]www.nhs.uk/Commentspolicy/Pages/Comments%20on%20articles.aspx.

The total moderation costs of the NHS Choices service for the year since
launch is -L-107,000, of which an element contributes to the Your Thoughts
section.
I hope this reply is helpful.
If you have any queries about this email, please contact me. Please
remember to quote the reference number above in any future communications.

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to:

Section Head
Freedom of Information Unit
Department of Health
Room 334b
Skipton House
80 London Road
SE1 6LH

Email: [2][email address]

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner (ICO) for a decision. Generally,
the ICO cannot make a decision unless you have exhausted the complaints
procedure provided by the Department. The ICO can be contacted at:

The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Yours sincerely,

David Winks
Customer Service Centre
Department of Health

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References

Visible links
1. http://www.nhs.uk/Commentspolicy/Pages/C...
2. mailto:[email address]

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Francis Irving left an annotation ( 8 September 2008)

Patient Opinion has a blog post about this request.

http://www.patientopinion.org.uk/blog/po...

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Julie Shrive (Account suspended) left an annotation (30 May 2009)

I think the rejected ones would be the most interesting as they could be followed up to find the root of the problem and try to resolve which doesn't happen with PALS or the questionable COMPLAINTS . It assumes everyone who works in the NHS s an angel and while the cats away the mice won't play.

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